Blame Game Between Telkom & ISP

Can I please get someone to resolve this issues with my line once and for all. <br> <br> 50ARK061215. Telkom Reference Number. <br> <br> Please do not play the blame game - Telkom said everything is fine on their side after having a heated argument as this is an ongoing issue with no resolution. <br> <br> If you cannot get my line right , I'm cancelling my service. ( word of mouth...)<br> <br>