Bizarre Support and no internet for 3 days

We were part of an area fault 3 days ago, which was resolved on the same day... Our house/connection was not resolved... I've been in constant communication with WebAfrica who have been troubleshooting the fault and escalating to Vumatel. Vumatel keep marking the case as resolved as they "fixed" the problem remotely. I have to continuously dispute this with WebAfrica, not getting any closer to a resolution. Call outs to my premises have been promised, but nothing has transpired, I communicate on the hour, every hour with WebAfrica, and even though some of their staff is amazingly proficient (Cameron S), the notion that they've escalated or disputed the matter, now their task is completed and no further action is needed, is abundantly clear. This is unacceptable and this matter needs to be addressed and resolved today!