SW
Stephan W

1 reviews | Active since Nov 2016

11 May 2017, 22:16

Billing Ticket Closed without fixing wrong product allocation

<p>Ticket ********** was closed without properly reading or understanding the problem. WebAfrica added the same SSL twice to my profile with different prices for the same Virtual Server, this happened last year on renew of the same SSL as well.</p>

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Replies (1)
Webafrica
Webafrica's reply12 May 2017, 07:44
Official

Hello ,

Thank you so much for your enquiry.

Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay

Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM

Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Rafeeqah

Best regards,