Billing / Service / Lack Of Communcation

So where do I start. I signed up for a new service at the beginning of the month and I got the invoice starting it was paid via my credit card and the account was active in a few seconds so this was great.<br> <br> Then they decided to suspend my account due to no payment !!!!. I called support and the told me sorry there is nothing they can do and had to wait. They refused to contact a senior manager and refused to re-activate my account when I told them that they are costing me money with no internet connection.<br> <br> How can an ISP active an account and then suspend it more then 20 days later for non payment when the invoice states Payment Method Credit Card. I did not receive and E-mail, SMS or Phone call stating they are going to do this. So in the end I had to EFT the cash and the active the account.<br> <br> The following day I complained and all they can do is stated sorry it as our fault and they will call me back still waiting on that call, but the issue still happened and then the billed my credit card with out notifying me again a second time.<br> <br> This is disgusting service and bad support and I am going to log an complain at the CPA Against Web Africa.<br> <br> I WILL NEVER USE WA AGAIN!!!!