Billing query bad service no assist

Good Morning

Bad service

My name is Siphamandla Aslam Ntuli number that's linked to my account ***

I have a billing query. In December 2022 I spoke to an agent named Elizabeth to debit my account for January 2023 ,which she only debited R5.00 ,I then confirm with her if this amount was correct, she confirmed yes I will only make payment in 01 February 2023 .yesterday my wifi was disconnected I have proof of chats ... bad service