Billing Nightmare

At the start of October, I changed the WebAfrica account from a personal account to a business account. With that, I changed the payment method from my personal card to the business card. I disabled my personal card. At the start of November I was billed on my personal card.

This was a big problem: 1. The transaction means nothing to the business if it's not on the business card. So I lose money in my personal capacity. 2. I DISABLED the card. How on earth is it justified to bill on a card labeled as disabled? That's completely unacceptable.

Regardless, I contacted WhatsApp support, which couldn't help me. So I opened a ticket.

I was told that when I changed the card they already sent it to be processed and it would not happen again. I find it hard to believe that the cards are sent through for charging the card 3 weeks in advance.

In any case, I was assured that it would not happen again.

Comes the start of December, I was billed on my personal card AGAIN! After it was still DISABLED. After I was promised by them that it will not happen again, it happened again.

This is a HUGE concern because: 1. It means I was **** to. 2. Again, the disabled card was billed. There is no justification for doing so. 3. The system that processes payments are broken. Huge concern.

So I contacted WhatsApp support again and I asked for a refund and to be billed on the correct card as their system messed up, after I was assured that it was resolved. I was told a refund cannot be processed. Surely if you mess up payments a refund should be possible? I was then told that it won't happen again.

Considering that last time I was assured it won't happen again, but it did happen, I have zero reasons to believe that.