IM
Igsaan M

1 reviews | Active since Jan 2010

23 Feb 2015, 10:52

Billing my account after contract termination

Terminated my Webafrica account, realeased the line for the new ISP, but Webafrica still debiting my account after I confirmed with them that the debit was cancelled. This is the 2nd month that Webafrica is debiting my account for services rendered, even though they are not services rendered. Called them again and excuse is that there was an issue with the system. <br> Taking my money is the only service that Webafrica seemed to get right when I used them, every other service was an issue, connection

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Replies (1)
Webafrica
Webafrica's reply12 Mar 2015, 16:51
Official
Hello Igsaan,

We're are sorry to see you go and we would like to apologise for the way things were handled.

Your ADSL Line was migrated back to Telkom as requested and a refund was processed and should be reflecting on your account.

We wish all the best with your new service provider and hopefully, in future we gain your business back.

Regards
Mkhululi
Online Team