Billing Mistake by Webafrica - Finance Refuses to Correct This issue (I just have to pay?)

1. I would firstly like to state for the record that I am no longer a WA client after canceling my service last year in August (2018) 2. I App**** for my service in Dec 2016 and the fiber was only installed on the 6th of February 2017 – Which started my 2 months free service 3. Hence my Feb and March service should have been free 4. Your system started billing me in Dec 2016 (By Mistake) and hence when my line was installed in Feb 2017 your system immediately started billing me and deducting the money from my Credit Card 5. IN that month I raised a support ticket to correct the billing after R799 was deducted from my CC, this money was paid back to me on the 4th of March 2017 6. In march your system once again incorrectly billed me R799 I phoned support and indicated that while this is not correct and they should give me a credit for the month, I asked NOT to have the R799 refunded to me but rather that it be used for April’s service charges. 7. In April your system CORRECTLY only deducted R541.93 from my account (since I had R799 paid in advanced from the previous month) 8. The problem is that that in Feb 2 invoices were raised one of the 1st of Feb 2017 ***1845 for R799 and then ANOTHER invoice for R799 was raised on the 3rd of Feb 2017 ***0460 which was not correct. 9. As indicated I made you aware of this issue in Feb AND in March (within the 60 days as you apparently require) – this issue was never corrected. 10. In December 2017 I once again made you aware of the issue, please see the attached email 11. In Feb 2019 I once again contacted you to resolve the R799 that kept rolling over from month to month (even after I was no longer a WA client) 12. Your support person Birthiah Peters first informed me that this was a mistake and that I owe you this money – which is not correct, after a massive argument eventually she recognized that this was a mistake and asked finance to issue me a credit note (note this was the 4th attempt to get this issue sorted out): a. First time in Feb 2017 Ticket: ***4773 b. Second Time in March 2017 Ticket ***4125 c. 3rd time in Dec 2017 by sending an email directly to billing Ticket ***6021 / ***0745 d. AGAIN in Feb 2019 – Ticket ***338 13. Finance REFUSES to issue the credit note as it is longer than 60 days since the wrong invoice – yes I know I have now tried 2 years to get this issue sorted. 14. Please see the attached spreadsheet. I DON’T OWE YOU MONEY AND YOU DON’T OWE ME MONEY WE ARE PAID UP TO DATE I JUST WANT THIS ISSUE SETTLED ONCE AND FOR ALL. 15. I cant pay you this R799, firstly I don’t owe you this money and secondly this is a mistake by your system. SO PLEASE help me resolve this issue. 16. Please see the response by Monique Legette where she stated and I Quote (please see attached email Ticket id ***0745 ) that: “Please note that we are waiting for the head developer to fix this, I will let you know as soon as this is resolved.”