Billing Issues Despite Confirmation

# Webafrica confirmed in writing I would NOT pay a cancellation fee — then charged me anyway

I am extremely frustrated with the way Webafrica has handled the cancellation of my month-to-month service.

I cancelled my service and received **written confirmation from a Webafrica representative that I would not be liable for a cancellation fee.**

Despite this, the problems started after my cancellation date.

Firstly, Webafrica continued to debit me for another full month of service after the cancellation. It took a considerable amount of effort and back-and-forth before I finally managed to get that transaction reversed.

I thought the matter was finally resolved.

Then, a month later, Webafrica billed me again — this time for a **R999 cancellation/processing fee as well as a router charge**, resulting in a substantial amount being billed despite my service already having been cancelled.

What makes this particularly unacceptable is that I have **written confirmation from Webafrica stating that I would NOT be liable for a cancellation fee.**

I have attempted to contact the representative who provided this confirmation, but my subsequent emails have gone unanswered. I have also struggled to get through to support or find anyone willing to actually resolve the issue.

At this point, this is not simply a disagreement about Webafrica's cancellation policy. I was specifically told in writing by a Webafrica representative that I would not be charged a cancellation fee, and I re**** on that confirmation when proceeding with the cancellation.

I would like Webafrica to:

1. Remove/reverse the R999 cancellation fee. and the router fee . 2. Explain and substantiate the router charge and remove it if it is not legitimately owed. 3. Confirm in writing that my service is cancelled and that no further amounts will be debited from my account.(I'm happy to return the router, I was just told I don't have to and never heard about it again) 4. Confirm that my account has a zero balance once the incorrect charges have been removed.

I have retained the written correspondence confirming that I would not be liable for the cancellation fee and can provide it as evidence.

I would appreciate Webafrica resolving this properly rather than requiring a former customer to repeatedly chase support over charges that contradict its own written correspondence.