Billing issues

I haven't even received a router from webafrica to use the service and they have tride to take a payment of R831 for a weeks service, we have no router to use the fiberline. The joke of it is the monthly cost is R1249. Blood suckers like all of them in South Africa. I initially received a good service from the sales person when I placed the order, but this sucks. They added a R50 penalty on top of that because I didn't had enough funds in that account. To talk to anyone to assist you and sort it out is a nightmare too! When communicated with the agent R249 would be deducted once I received the router and would be billed on the 1st of December for December and will be billed pro-rated for November 2021. If it is a misunderstanding I will retract my review if not I will show proof of the invoices I have received.