Billing issue on my account

To any WebAfrica potential customer, I hope you will have a minute to go through my terrible experience and disappointment with them. I had signed up for an LTE uncapped service.

1. Webafrica canceled my service for no reason at all. I only found out because of my query, stated on the next point. 2.WebAfrica didn't communicate with me about taking money from my account at any time it suits them. They debited R226 for usage as pro rata. So I thought I'd query since there was no usage yet, on the LTE SIM. Until Zandile S confirmed that "The card had been disabled. The service is not active the best way to assist you is to get a refund. Send me proof of the money leaving your account then we can process a refund" 3.Which I did, and a refund for "No service" would have been processed from their end... As Zandile S confirmed. Until Gcobisa M took over on the chat. 4.She had to send me to the Client Area for a cancelation to be submitted from my end, normal standard procedure of cause. Where I got to my customer profile with "NO SERVICE" (As seen on the attached image) so I couldn't process the cancelation. 5.However, that still made them insist that I have services with them and I am liable for payments they have done and will still continue with. 6.The last crazy part was when I queried about being billed on pro-rata for zero data consumption, R226. Their response did not make any sense. 7.I still went on and canceled the service while asking for the email of acknowledgement. It was forwarded to my address. Until a month later when the debit order bounced. I followed up on it and told the agents via the WebAfrica chat bot that I needed to settle the outstanding bill. Aphiwe K left me hanging on the chat and kept on telling me to wait while s/he was getting my query sorted out. I gave up after complete silence from his/her end. 8.Another follow up was initiated from my end today. Thabang took the chat and refused to understand my request completely! All I asked for was to settle the bill. I asked for the alternative ways to get the money paid to WebAfrica. He just kept on telling me that there was nothing he could for a canceled service.

"I am the one who initiated the cancelation, I'm aware of that. All I wanna do is to just settle the bill" - I explained. The agent responded back with the same.... "*Thabang M.*: There is no alternative, you are completely cancelled. 15:22 *Thabang M.*: You have been cancelled and there is nothing we can do unless if you want to order new services. 15:24"

All this includes their Client Zone which had no option for the payment to be settled, as the portal displays a balance of R0. 00

I'm so disappointed in how things are done by this ISP! I'd NEVER recommend it to any one! Absolutely no customer service at all! Their agents never know how to respond to queries, one has to repeat their query 2 to drillion times!