1 reviews | Active since Oct 2017
Billing is terrible
I have been a WebAfrica customer for about 8 years now. And they are terrible. Having always paid my account over the last 8 years, and my account often being in credit, they cut my email services off for R25! Oh my goodness, suspending someones account for that value, its almost comical if it wasn't so serious for me. And when I paid the R25 takes them AGES to turn the service back on! Do not use Webafrica
Good afternoon PJ.
We would firstly like to apologize for the inconvenience caused. Our accounts team does not suspend accounts one at time after looking at their payment history. We try to make customers understand this is an automated process. Regardless of the amount owing, even if it is just a cent, the system will pick it up and suspend the account. Our billing team is there to help out whoever requests assistance. Nonetheless, we sent your details over to them now to see what they can do.
Good afternoon PJ.
We would firstly like to apologize for the inconvenience caused. Our accounts team does not suspend accounts one at time after looking at their payment history. We try to make customers understand this is an automated process. Regardless of the amount owing, even if it is just a cent, the system will pick it up and suspend the account. Our billing team is there to help out whoever requests assistance. Nonetheless, we sent your details over to them now to see what they can do.