BH
Bronwen H
1 reviews | Active since Mar 2026
04 Mar 2026, 16:51
Billing Error
I upgraded from 240mbps to 400mbps and requested the 240mbps be cancelled. I was billed for both and been struggling to get refunded. I used the WhatsApp line and chatted to 4 people without confirmation. If I do not receive proper feedback I will be canceling all services with Webafrica.
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
04 Mar 2026, 17:05Hello Bronwen. We completely understand how frustrating this situation has been, especially having been billed for both services despite requesting the 240 Mbps line be cancelled. Repeating yourself across multiple WhatsApp chats without a clear resolution would understandably leave you feeling upset. To ensure this is addressed properly, we have arranged for our Cancellation team to review your profile and get in touch with you directly. They will discuss the best way forward, including the billing correction and service cancellation if required, so you have clarity and the issue is resolved efficiently. Thank you for your patience while we work to resolve this. Our priority is to make sure your account reflects only the services you intend to keep, and to restore confidence in your experience with Webafrica. R^
Webafrica's reply04 Mar 2026, 17:05
Official
Hello Bronwen. We completely understand how frustrating this situation has been, especially having been billed for both services despite requesting the 240 Mbps line be cancelled. Repeating yourself across multiple WhatsApp chats without a clear resolution would understandably leave you feeling upset. To ensure this is addressed properly, we have arranged for our Cancellation team to review your profile and get in touch with you directly. They will discuss the best way forward, including the billing correction and service cancellation if required, so you have clarity and the issue is resolved efficiently. Thank you for your patience while we work to resolve this. Our priority is to make sure your account reflects only the services you intend to keep, and to restore confidence in your experience with Webafrica. R^
BH
Bronwen H's updateReviewer Update
06 Mar 2026, 16:40Today is the 6th and no one contacted me. Is this the service you provide your clients . For 2 days after my initial review I did the WhatsApp chat and was ended before any results .
BH
Bronwen H's update06 Mar 2026, 16:40
Reviewer Update
Today is the 6th and no one contacted me. Is this the service you provide your clients . For 2 days after my initial review I did the WhatsApp chat and was ended before any results .
Webafrica's replyOfficial
06 Mar 2026, 17:10 Hello Bronwen. Thank you for reaching out. To ensure this is addressed, we’ve escalated your case on our side so the relevant team can review your request and provide the appropriate feedback. Your experience has been noted, and the team will be prioritising a response to ensure your concerns are resolved as soon as possible. We appreciate your patience while the escalation is being actioned and thank you for bringing this to our attention. T^
Webafrica's reply06 Mar 2026, 17:10
Official
Hello Bronwen. Thank you for reaching out. To ensure this is addressed, we’ve escalated your case on our side so the relevant team can review your request and provide the appropriate feedback. Your experience has been noted, and the team will be prioritising a response to ensure your concerns are resolved as soon as possible. We appreciate your patience while the escalation is being actioned and thank you for bringing this to our attention. T^