Billing department mess up and client business suffers.

Webafrica suspended my account due to them not debiting it. For 5 consecutive days, I've spoken to 10 consultants in total and nobody can help me. My business is running a loss due to no internet access. They haven't debited my account nor does the client zone allow me to make payment. consultants have sent me payment links but it still doesn't work. When speaking to their consultants they forward me to the billing department and then the billing department staff takes too long to answer resulting in the chat ending and having me start all over again to explain and the same thing repeats for days on end from the morning to late at night. This is not the first time it happened. for months on end they debit as per normal and then all of a sudden there is a problem. I'm contemplating in canceling my subscription with them as they costing me more money. Webafrica seems to get worse by the day and clearly have *********** people working in their billing department as none of them can help. I have tried all methods of getting hold of them but to no success, and to make matters worse I was told to wait till they debit my account before my account gets reactivated. (so whether my business loses money that's not their problem) This is the worst services I've ever experienced in my life from any company.