Billing department has let us down again. It takes weeks to sort out invoices.

Been trying to sort out our billing problem for almost two weeks. They close the tickets before its settled and no one gets back to us. We are moving month end, and they told us to use their website to do this. The website says its "easy peazy" but it doesn't work. My husband was on the phone now for over 10 minutes on hold. Very disappointed. Francois Damon helped me via email but that ticket was closed. Hoping to get this resolved soon.

They claim we've been using LTE but we have uncapped wifi with them, so why would we use LTE if we have uncapped fibre?