Billing Complaint – Charged R1,330.45 for a R522.45 Fibre Package

I am extremely frustrated by the confusing and contradictory billing explanations I have received from Webafrica.

On 25 May 2026, I paid R808.00. I understood that this amount included my service fee for June 2026. My fibre service was only connected on 28 May 2026, yet on 2 June 2026, an additional amount of R522.45 was debited from my account.

When I queried this charge via live chat, consultant Buhle informed me that the amount was a pro rata charge. This explanation makes no sense to me. How can R522.45 be a pro rata charge when the initial payment of R808.00 already included the June service fee of R522.45?

When I questioned this further, I was told that part of the amount related to a processing fee. However, according to Webafrica's own information, the processing fee is R249.00, not R808.00. I was then told that the charge related to the router. Again, this does not make sense because Webafrica states that the router is provided free of charge for the duration of an active subscription.

I would like a clear and detailed breakdown of exactly what the R808.00 covered and why a further R522.45 was deducted from my account only a few days later.

At this stage, I have paid a total of R1,330.45 for a fibre package that costs R522.45 per month. I am struggling to understand how these charges are justified and why I am receiving different explanations each time I ask.

I am requesting that Webafrica urgently investigate this matter, provide a transparent breakdown of all charges, and refund any amount that was incorrectly debited.

I look forward to a proper explanation rather than conflicting responses that only create more confusion.