SL
Shadi L
1 reviews | Active since Sept 2025
11 Mar 2026, 16:20
BILLING AFTER CANCELLATION
BILLING AFTER CANCELLATION
This is the WORST ISP i have ever have to deal with in my life!!!! If you are thinking or considering using them, dont it. I cancelled my contract with them due to non perfromaance as they could not deliver service to me whilst being very patient. The agent confirmed cancellation and even sent me an sms to confirm this. They continue to bill me eevn though i have given them evidence that i cancelled.
The worst is they keep persisting to address all issues via whatsapp instead of just picking up the damn phone. The worst of the worst
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Webafrica's replyOfficial
11 Mar 2026, 16:32Hello Shadi. Thank you for sharing your experience with us. We completely understand how frustrating it must be to continue receiving billing communications after your cancellation, especially after providing confirmation and evidence of your request. This is certainly not the service experience we want for our clients.
We’ve escalated your case to our Finance Team so they can review your account and reach out to assist directly. Your feedback regarding communication channels has also been noted to help improve how we support our clients moving forward.
We appreciate you taking the time to bring this to our attention and for your patience while the Finance Team works on resolving this matter. T^
We’ve escalated your case to our Finance Team so they can review your account and reach out to assist directly. Your feedback regarding communication channels has also been noted to help improve how we support our clients moving forward.
We appreciate you taking the time to bring this to our attention and for your patience while the Finance Team works on resolving this matter. T^
Webafrica's reply11 Mar 2026, 16:32
Official
Hello Shadi. Thank you for sharing your experience with us. We completely understand how frustrating it must be to continue receiving billing communications after your cancellation, especially after providing confirmation and evidence of your request. This is certainly not the service experience we want for our clients.
We’ve escalated your case to our Finance Team so they can review your account and reach out to assist directly. Your feedback regarding communication channels has also been noted to help improve how we support our clients moving forward.
We appreciate you taking the time to bring this to our attention and for your patience while the Finance Team works on resolving this matter. T^
We’ve escalated your case to our Finance Team so they can review your account and reach out to assist directly. Your feedback regarding communication channels has also been noted to help improve how we support our clients moving forward.
We appreciate you taking the time to bring this to our attention and for your patience while the Finance Team works on resolving this matter. T^