FR
Frans R

1 reviews | Active since Jul 2011

10 Feb 2024, 11:23

BILLING

After plenty of chats with almost all of web africas consultants i told them i'll keep the line because they force theire clients to stick to WA even though i paid for cancellation which went on pending because i must wait a month and then pay another instsallment and then pay anoner R 500 plus for reconnection even though the line wasnt cancelled but still active not cancelled its about the money not clients and at the end of this month i'll pay on the 1st of March to ensure im not in arrears but we'll see what happens im sure i will be double billed again even though i paid for Feb ill be billed for Feb thats the kind of service the client gets i had to change my card details becsuse they keep on trying to deduct a premium even though it was paid and January's premium i paid EFT after which it wasnt allocated and was marked unpaid when it finally was allocated i immediately got billed for Februsry

0
Replies (4)
FR
Frans R's update10 Feb 2024, 11:26
Reviewer Update
I paid the R 575 for reconnection even though the line wasn't cancelled still on pending cancellation i could still use the service its not a new line i further more need only one line port to be active
FR
Frans R's update10 Feb 2024, 11:37
Reviewer Update
I also contacted ICASA, ISPA and an email to the minister of tellecommunications office
FR
Frans R's update10 Feb 2024, 11:38
Reviewer Update
The card WA kept on debiting has now been cancelled
FR
Frans R's update12 Feb 2024, 16:55
Reviewer Update
No feedback i had to enquire myself about the issue in addition after i have paid the outstanding amout i was debited R 575 again on the 10th which was refunded well see point is no customer service WA only care about money and will take what the need even double please pay via EFT or via the portal but no debit order