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Nontokoza
1 reviews | Active since Apr 2026
09 Jun 2026, 15:07
Billing
Their service os so terrible, every month I need to contact them to reconnect me because they keep on over billing me. This is so frustrating and so inconsiderate.
Helpful (0)
Replies (5)0
Replies (5)
Webafrica's replyOfficial
09 Jun 2026, 15:15Hi Nontokozo,
We understand your frustration, especially with having to follow up repeatedly regarding billing and service reconnections.We’ve checked the account and can confirm that a credit has been passed to your account.If you still require further assistance or clarity on the billing concerns, please let us know so we can review this further for you.Warm regards,
Webafrica Crew
We understand your frustration, especially with having to follow up repeatedly regarding billing and service reconnections.We’ve checked the account and can confirm that a credit has been passed to your account.If you still require further assistance or clarity on the billing concerns, please let us know so we can review this further for you.Warm regards,
Webafrica Crew
Webafrica's reply09 Jun 2026, 15:15
Official
Hi Nontokozo,
We understand your frustration, especially with having to follow up repeatedly regarding billing and service reconnections.We’ve checked the account and can confirm that a credit has been passed to your account.If you still require further assistance or clarity on the billing concerns, please let us know so we can review this further for you.Warm regards,
Webafrica Crew
We understand your frustration, especially with having to follow up repeatedly regarding billing and service reconnections.We’ve checked the account and can confirm that a credit has been passed to your account.If you still require further assistance or clarity on the billing concerns, please let us know so we can review this further for you.Warm regards,
Webafrica Crew
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Nontokoza's updateReviewer Update
09 Jun 2026, 16:32Can I be reconnected then , mow they are telling me I meed to pay R544 for reconnection how I don’t understand…
I am on LTE not Fibre , why am I constantly being billed for that. May I be reconnected. This is such a poor service
I am on LTE not Fibre , why am I constantly being billed for that. May I be reconnected. This is such a poor service
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Nontokoza's update09 Jun 2026, 16:32
Reviewer Update
Can I be reconnected then , mow they are telling me I meed to pay R544 for reconnection how I don’t understand…
I am on LTE not Fibre , why am I constantly being billed for that. May I be reconnected. This is such a poor service
I am on LTE not Fibre , why am I constantly being billed for that. May I be reconnected. This is such a poor service
Webafrica's replyOfficial
09 Jun 2026, 16:52Hi Nonokozo,
We understand your frustration regarding the reconnection and the additional amount being requested.The R544 difference reflects the remaining balance after the credit has been app**** to the account.If you would like to proceed with reconnection, the outstanding balance will need to be settled first so that the service can be restored.Warm regards,
Webafrica Crew
We understand your frustration regarding the reconnection and the additional amount being requested.The R544 difference reflects the remaining balance after the credit has been app**** to the account.If you would like to proceed with reconnection, the outstanding balance will need to be settled first so that the service can be restored.Warm regards,
Webafrica Crew
Webafrica's reply09 Jun 2026, 16:52
Official
Hi Nonokozo,
We understand your frustration regarding the reconnection and the additional amount being requested.The R544 difference reflects the remaining balance after the credit has been app**** to the account.If you would like to proceed with reconnection, the outstanding balance will need to be settled first so that the service can be restored.Warm regards,
Webafrica Crew
We understand your frustration regarding the reconnection and the additional amount being requested.The R544 difference reflects the remaining balance after the credit has been app**** to the account.If you would like to proceed with reconnection, the outstanding balance will need to be settled first so that the service can be restored.Warm regards,
Webafrica Crew
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Nontokoza's updateReviewer Update
09 Jun 2026, 17:00I made the payment and POP has been sent through please reconnect my service
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Nontokoza's update09 Jun 2026, 17:00
Reviewer Update
I made the payment and POP has been sent through please reconnect my service
Webafrica's replyOfficial
09 Jun 2026, 17:02Hi Nontokozo,Thank you for confirming and for sending through your proof of payment.Once the payment reflects on our side, it will be allocated to your account and the reconnection will be processed accordingly.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply09 Jun 2026, 17:02
Official
Hi Nontokozo,Thank you for confirming and for sending through your proof of payment.Once the payment reflects on our side, it will be allocated to your account and the reconnection will be processed accordingly.Warm regards,
Webafrica Crew
Webafrica Crew