Billed for service that has never been used
<p>Back in february, I app**** for a fibre line following an ad. As per the ad, the first 2 months would be free from the time the fibre line is activated. After 3 months, Telkom did the fibre installation at my place (not activated so far). However, when I checked my webAfrica account, it appears that they counted Mar and Apr as free months and started charging me for May despite not having a fibre line or a router. </p> <p>I was under the impression that I would be charged from the moment the fibre line was active. In any case, I logged a support request with webAfrica stating that I wanted to cancel my account and that I would not be paying for a service I have never used, but so far no response. I even sent a number of emails and nobody even bothered to respond. Just yesterday, I received another reminder with regards to the invoice.</p> <p>The service from webAfrica is pathetic and you are being ****** in plain daylight. I would rather remain with MWEB, my current ISP. Even though they do not have the best of service, they do respond timeously.</p>
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hi Rafeeqah,
I have already logged 2 tickets to the support desk for which I have not received any response. Why would be above be quicker. Does that mean that everyone needs to escalate to get a response.
In any case, I will send an email to the above email address and cross fingers.
Hi Rafeeqah,
I have already logged 2 tickets to the support desk for which I have not received any response. Why would be above be quicker. Does that mean that everyone needs to escalate to get a response.
In any case, I will send an email to the above email address and cross fingers.