Billed for Internet That Never Worked – WebAfrica Fails to Refund

WebAfrica charged me for February despite not providing any internet service, and has failed to process a refund after multiple engagements. Key facts: My Vumatel fibre service was terminated at network level at the end of January 2026. WebAfrica attempted to reconnect but failed. Despite having no internet, WebAfrica charged me for February. I requested cancellation due to the outage and delays. Cancellation has now been processed. 02 April 2026 – WhatsApp engagement: Mpho M. (Retentions) confirmed cancellation and transferred me to Billing to waive/refund February. I was transferred with no handover. Zimbini M. (Billing/Finance) requested explanations already provided and delayed action instead of processing the refund. I was transferred again with no resolution. Additional concerns: An email sent to WebAfrica has not been acknowledged. WhatsApp support consists of constant transfers and repeated explanations, with no consultant taking ownership. This is a straightforward billing issue for services not rendered. The continued delays and lack of accountability are unacceptable. Resolution required: 1. Immediate refund of the February charge 2. Written confirmation that the account is fully cancelled. 3. Closure of this matter.

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