MI
Markus I

1 reviews | Active since Sept 2014

01 Jun 2018, 15:10

Billed for a free router ? Line cancelled 1 week before contract end

Shoddy service and Misleading advertising WebAfrica

I cancelled my 8MB Fibre package (contract end 31.05) , i asked them to transfer my line into the holding pool so Afrihost can take over the management of the line . On the 22nd all of a sudden i had no more internet . I thought no problem then i start my contract with afrihost early and tell them the line should be now in the holding pool . Contacted Afrihost and found out Web Africa had cancelled my line instead of putting it in the holding pool , so they need to apply for a new one with Openserve.

Now it gets even worse . I get a 1029 rand Clawback fee for TPlink ARCHER C20 Router bill . Which was according to the add a "free router" ,even ASA has ruled that their advertising is misleading . I was never asked to return the router but slapped with a bill of 1029 rand for my free router worth 1000 rand ???? I don't need the router please collect it and i will definitly not recommend Webafrica to anyone.

0
Replies (1)
Webafrica
Webafrica's reply01 Jun 2018, 15:55
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica