Billed a full month for two days usage

<p>I am disappointed that I have been tryiing to get answers for two weeks and have had no reply to my emails or a call as promised yesterday. I also spoke to someone on your online chat portal and was told that I would get a call by 4:30 this afternoon. No word yet.</p> <p>I was told that a 'free month' is classified as the two active days that I had in February. I am really not happy about this. I spoke to someone on or around 16 or 17 March to point out my concern and I was told that my billing would be adjusted accordingly. Yet today I have received a different story.</p> <p>I use other service providers and I get charged pro rata for a new month or I get billed monthly from the inception date even if it is in the middle of the month.</p> <p>Your adverts clearly state that you get two months free (Not calendar months). It does however differentiate this with your cancellation policy which does state a 'calendar month'. Therefore legally speaking a 'month' constitutes from the date of inception to the same day the next month and means that I should be billed as follows:</p> <p>27 February - 26 March<br />27 March - 26 April</p> <p>I do not feel that the billing has been fair. If I had signed up when there was no special then would I have been charged R799 for two days of usage on a 20mps line?</p> <p>I am happy to pay the full monthly rental price from 27 April once my two month free period is up. I was a loyal customer of my previous internet service providers both here in South Africa and abroad for 4 and 10 years respectively. Yet Webafrica seems determined to throw away a potential long term customer who also has a holiday home that I would be looking at also connecting through your company and various hosting services on websites that I own.</p> <p>Please contact me as soon as possible or escalate to someone with authority. I have been very impressed with the service from your company thus far but I have been left with a negative view after today.</p>