Biggest Internet ********

So I app**** for Web Africa's Cell C Lte internet at end of February (If you are not fami**** with Webafrica's Lte network, before you can proceed with your order you have to check if your location is covered with Lte, if not YOU CAN NOT PROCESS THE ORDER) My area was well covered and I received my device few days later.

On 27th Feb, I logged a call with Webafrica (after 20 min of holding as their "chat" option on the web page is NEVER available) the consultant advised me that my area is NOT covered. This was a massive shock to me as they were fast to deduct a once off fee and pro-rata rate for the last few days of February. The consultant advised me that they can give me a full refund. I advised him to give me time till March to see if MAYBE it gets better... on Friday the 2nd March (2 days after my 1st complaint) I phoned again (another 20min) and advised that I want to excersize my option to get refunded as the internet is not up to standard. I gave them my email ticket number and they said they will forward my query to the relevant people. After several days, I received an email from Tiffany van Boom on 7 March: She advised that they will cancel my contract but they are not able to give me a refund and I have to give a 30day notice so they will still deduct monies from my account on the end of March. I then rep**** to the email with all my ticket number and date of communications and all the evidence that covers me. For 6 days I still received no email back and again forward my email to her asking for a reply.

on the 15th March I received an email from Layaan Valentine: She apologized for the terrible service that I received from Webafrica and advised me that they will give me a full refund (once off payment, pro rata for Feb and full monthly payment for March). I rep**** to her and thanked her for coming back to me.

Again on the 29th March I received an email from Umar Benjamin: Confirming that my account has now been cancelled. Up until this email I received NO REFUND.

Every week I phone them to request the refund and every week they advise me the refunds are done on Wednesdays and Fridays.

on the 5th April, I received a notification from my bank... Unfortunately no refund but Webafrica deducted another monthly premium from my account. That Monday I phoned them for 40+ Min to speak to Layaan. I could clearly hear one consultant asking her if she can take my phone call (yes I did give my name) and her replying "no, tell him to email me". I emailed her and Umar Benjamin and still to date NO REPLY. I tried contacting them through Facebook Messenger but only get promises that they will get back to me, I leave negative Facebook comments that immediately gets deleted.

On Thursday 19th April I contacted Webafrica and again wasted 20min of airtime on my mobile. The consultant advised me once again that refunds only gets done on Friday and he promises to put my refunds on the top of the pile, for the 1st time he actually asked me to give him my banking details... 23rd April and STILL NO REFUND.

There is so many Internet providers to choose form so I do believe competition is really tough in this industry... I expect better service from them with their customers. I would rather use Telkom than Webafrica