★☆☆☆☆ Beyond useless — the worst relocation experience imaginable

I logged a simple home-relocation request for my fiber line, and it has turned into an absolute nightmare.

Webafrica keeps sending me from pillar to post, and no one seems capable of resolving anything. Between Webafrica and Openserve, I’m stuck playing middleman while each one insists the problem isn’t on their side.

The chat “support” system is a joke. It takes ages to get a response, and every single day I’m forced to repeat the entire story to a new agent. Nothing gets escalated, nothing gets followed up, and nothing gets solved.

I’ve never seen a service provider waste this much of a customer’s time. A basic relocation has been turned into a full-time job of chasing people who don’t communicate with each other and don’t take ownership of the problem.

If you value your time, your sanity, or even the bare minimum level of competence, avoid Webafrica at all costs.