JvdB
Jakes van den Berg
1 reviews | Active since Oct 2012
12 Dec 2017, 14:35
Beyond poor
Cant get hold of technical support to assist me with a reset on my LTE. They simply do not answer a call. can get trough to sales and when they transfer my call either don't answer or call get dropped. I had such great service before but maybe it is time to change after reading all the reviews on Hello-peter.......this morning one of the sales personnel assured me that they will call me @ 13h30 to sort out my problem..... guess what????? IT NEVER HAPPENED!!!!!!!!!!!!
I'm so fed-up with poor or no service..... quick to take my money every month but answer a phone or get back to me..... not a change..............
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Webafrica's replyOfficial
12 Dec 2017, 15:54Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Best regards,
Webafrica's reply12 Dec 2017, 15:54
Official
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Best regards,