Beyond frustrated

I am beyond frustrated with the service at Webafrica even though the staff that respond are courteous, it doesn't make our experience any better.<br> We've had an unresolved issue with them for the past 2 months already (#***) where they shape our uncapped account to the point of not being able to use the internet, and this after they have confirmed that we have a 5 star rating with them.<br> They confirmed that \there seems to have been some issues with priorities on certain uncapped accounts"and that the \""IS currently has an ongoing investigation with regards to our account\"". This does not help when we still have to pay the monthly subscription but not being able to use the internet.<br> So I requested the contact details of a manager to try and sort this out"