Beware: WebAfrica's Service is Unreliable – Save Yourself the Frustration

I switched my service to WebAfrica in January, and from the very start, the experience has been nothing short of a nightmare. I asked the sales representative upfront whether I would be billed for both my old line and the new one. He assured me I wouldn't. Despite this, I was double-charged, and a few days later, I received a credit note for the incorrect billing.

However, the worst was yet to come. My service was suddenly switched off due to non-payment. When I tried to pay online, I was told that I couldn’t. The website redirected me to a page that didn’t allow payment, and I couldn’t access any solution. I contacted support to find out how to get my line reactivated, only to be told to wait for the debit order, despite the fact that my service had already been deactivated.

Here’s the maddening logic I was given:

Contact Support -> My service is deactivated Why? -> Because you didn’t pay Okay, can I pay now? -> No Why not? -> Because your service is deactivated So, despite the debit order having gone through, I still have no service. No explanation, no real support, and no way to resolve the issue. The experience has been absolutely frustrating, made worse by rude consultants who couldn’t assist in any meaningful way.

If you value your time, sanity, and a reliable service, I strongly recommend looking elsewhere. Web Africa has been nothing but a headache, and I regret ever switching to them.