MF
Martin F

1 reviews | Active since Apr 2021

02 Feb 2025, 12:56

BEWARE!!!! Webafria will do anything to ***** your money, and make it almost impossible to cancel your service.

I have been trying to cancel my subscription with Webafrica since December, by you either have to chat to a BOT, that tells you a consultant will called you. I tried that 3 times and still no call. I then sent an email to their complaints line, to which I received a call approximately 7 days later. I explained to the consultant that i want to cancel my subscription, as I have changed to a deferent supplier. He very politely informed me that my reason for cancelling was not good enough, and that I would have to speak to someone higher then he was. I asked to please be put through to this person, and I informed that it does not work that way, he would send a message to the person and they would contact me regarding this matter. As it has already taken this long to getting anything sorted out, as Webafrica seem to like to give you the run around. Anyway I have still not received a call and in the meantime, 3 more payments have been taken from my credit card. I have tried to cancel my payment method, but you cannot do that either. Hence I have now been paying Webafrica and my you new provider for 3 months. Can anyone assist me in getting this matter sorted out, because I am at my wits end.

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