Beware the Incompetence at WebAfrica

I have signed up with WebAfrica/VumaReach the 23rd of December for a Fibre line, last week they finalised the installed, in the space of a week they replaced my router everytime a technician was sent to my place to check a line fault that doesnt exist, with replacing the router they keep activating me with the old router serial number and they keep sending me the wifi name and password for the first so called faulty router, now every time i have asked the technicians how long this will take they say not long within an hour i will get my activation sms, how many hour has passed and nothing, i have been calling WebAfrica this morning i was on the line for over 30 minutes and then tried the WhatsApp support which they keep recommending, on WhatsApp they keep closing the chat after they give me the details for the old router which i don't have anymore, i have never in my life seen the level of incompetence and poor service, the funny part is i received a notice from their billing department notifying me when the account will be debitted