Beware: Terrible Customer Support and Unexpected Service Disruption

I strongly advise against dealing with this company due to their utterly useless support. I had set up a digital card for payments with a limit to avoid *****. They changed the charge date, leading to a rejected payment. I immediately contacted them as I couldn't find any option on their new website to reprocess the payment. The agent assured me it would be resolved and the payment would be retried on the 1st. Today, without any warning, they cut off my fibre connection.