Beware of unfair cancelation fees of Webafrica

I am writing this review with a contrite heart. I joined webafrica last year to aquire their Fibre service. I was happy with their service delivery and when I needed to move house I asked them to connect me at my new address. This didn't happen instead I was told after some weeks there was no service in my area despite my neighbors using the same service and equipment in my apartment mounted already for their service. I tried to contact webafrica numerous times and I was just told a service agent would call back who never did. Now weeks down the line I'm being asked to pay R2000 cancelation fee. But I never asked for cancelation I asked to be moved house. What kind of service is this robbing clients in broad daylight