MD
Mikhail D
1 reviews | Active since May 2016
17 May 2019, 12:18
Beware of LTE deal *******
There is a lot of fine print which WebAfrica hides. The LTE deal is a complete exploitation. 1. You need to pay delivery fee at the start. 2. At the end you need to send the modem back at your own cost. Which is not stated at the start. 3. If you don't send it back in one week R2000 is taken off your account without your permission or any notice. The modem is not even worth R2000.
There is no instructions how to send the modem back. You have to wait for a response.
They don't care about you, if they can just take of R2000, now I have to borrow money not knowing when I am going to get refunded.
I had to pay R200 to get the modem delivered with no refund.
This is completely unacceptable.
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Replies (1)
Webafrica's replyOfficial
20 May 2019, 08:17Dear Mikhail
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Webafrica's reply20 May 2019, 08:17
Official
Dear Mikhail
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica