ZV
Ziyaad V
1 reviews | Active since Oct 2011
08 Apr 2025, 08:44
Better service from a brick!
Support is nonexistent. They don't take phone calls. They use a whatsappchat and are expert at transferring to other departments who inevitably drop the chat or transfer you back to where you started from. A simple query can take up to 2 days to just get the message through then a further few days to get you to start all over again because nothing is done. Pathetic in the extreme!
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Ziyaad V's updateReviewer Update
09 Apr 2025, 10:02 I managed to get a response on the whatsapp chat on my phone instead of the website. The agent who helped me was friendly and helpful. Though the issue is still not resolved he has escalated to Telkom to sort. I cannot hold Webafrica responsible for Telkom’s inefficiency and feel bad for giving Webafrica 1 star. They deserve a 4 star rating for this instead.
ZV
Ziyaad V's update09 Apr 2025, 10:02
Reviewer Update
I managed to get a response on the whatsapp chat on my phone instead of the website. The agent who helped me was friendly and helpful. Though the issue is still not resolved he has escalated to Telkom to sort. I cannot hold Webafrica responsible for Telkom’s inefficiency and feel bad for giving Webafrica 1 star. They deserve a 4 star rating for this instead.