Being over charged and advised payment was not received.

I’m having issues with my account being suspended from Saturday morning, the payment was then deducted from my account as I had then requested to pay through the easy pay app. With the payment being made on a weekend I was then advised to wait on it to clear.

48hrs passed and still my services was not back on. After about 72hrs that is when I now started getting alerts that I still need to make payments.

I’m now being told I need to pay R439 to be reconnected as the increase was effective on the 1st, where as my payments was made before the increase and if I could say I’m owing it could be me having to top up the R400 paid.

The agents I chat with are no help as they rude to even offer assistance.

The fee initially paid is now sent to yall but I’m still out of service with having to pay an additional fee of double the amount initially paid. Of which I can’t do.

I can’t be paying WebAfrica R839 only for a month usage.