BEING HELD RANDSOM (although its a month-to-month contract)

I am being held randsom despite the fact that I am paying for services until end of December, WebAfrica won't release the fibre line by end November so that I can switch to another service provider. DO NOT RENDER SERVICES from this company. Their promo's say "super fast". BS. I was on hold for 45 minutes with one of your consultants! Unbelievable! The Whatsapp line is TREMENDOUSLY slow and ineffective, their customer service ********** and blaming Covid-19 just won't do... 45 minutes just so I can cancel my service. But SALES - they answer immediately! "High call volumes" is not an excuse - hire more people.