Being Ghosted

Impossible to contact

I just recently had the installation of the fibre and router completed, I was informed by the service provider that it was plug and play. So everything is up and running but I cant connect to the router, it keeps saying incorrect password. Fine, no issue, I just have to contact webafrica to help sort it out. What a midssion, it is impossible to get hold of anyone on any format, their "super fast" whatsapp keeps tiing out, (on Tuesday it took the whole day, literally, before anyone responded). So I try again today, whatsapp just keeps saying we're sorry, there is no one who can help now... The I think let me try call, nad guess what, a machine says use the "super fast" whatsapp line... wait for the call on average is over an hour... in what world is this acceptable. I used webafrica because I was told your company actually provides a service. Right now it feels like I'm being ghosted by a goddam internet provider. Please call me to sort this issue. Its not a huge issue, but damned if you guys arent making it impossible