HW
Hal W
1 reviews | Active since May 2013
14 Dec 2018, 10:30
Being billed but no delivery of service
I previously had good service from this company so when I came to order a new fiber service they were the logical choice. Big mistake! I should have read the reviews first! The line installation and activation by Openserve went fine but to date, still no modem and account! I told them to cancel but they said I have to give a months notice and there is a clawback fee. I told them that in that case they are obliged to complete the installation which they have ignored. So, I am in for 2 months of billing plus their clawback fee and they haven't actually supp**** anything.
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Replies (3)
Webafrica's replyOfficial
14 Dec 2018, 13:14Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Webafrica's reply14 Dec 2018, 13:14
Official
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
HW
Hal W's updateReviewer Update
02 Jan 2019, 09:14The above is an automated response from this company. I got a reply to my mail after 3 weeks but no reply to my ticket to date. I have ordered my bank to stop payments to this company.
HW
Hal W's update02 Jan 2019, 09:14
Reviewer Update
The above is an automated response from this company. I got a reply to my mail after 3 weeks but no reply to my ticket to date. I have ordered my bank to stop payments to this company.
HW
Hal W's updateReviewer Update
10 Jan 2019, 17:38After quite bit of backwards and forwards, this problem was eventually sorted out and the payments refunded.
HW
Hal W's update10 Jan 2019, 17:38
Reviewer Update
After quite bit of backwards and forwards, this problem was eventually sorted out and the payments refunded.