1 reviews | Active since Jun 2017
Being billed after cancellation.
<p>Cancelled ADSL service on 23 April 2017.</p> <p>Cancellation confirmed in writing by Webafrica.</p> <p>Paid up-front, via debit order, for final month - begining of May 2017.</p> <p>Received an invoice for June 2017!</p> <p>Despite cancellation, another payment taken via debit order on 02 June 2017.</p> <p>Ticket ********** , with relevant historic documentation attached, submitted to Webafrica on 05 June.</p> <p>Ticket updated by myself on 09 June.</p> <p>Ticket updated by myself on 12 June.</p> <p>No response at all from Webafrica!!</p> <p>Disgusted by lack of response / level of service.</p> <p> </p>
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Got the full refund ..... only after posting on Hellopeter.
Got the full refund ..... only after posting on Hellopeter.