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Natania N
1 reviews | Active since Mar 2026
10 Mar 2026, 12:07
Being accountable for unnecessary billing
Since I wanted to upgrade my Service in Dec, which wasnt supposed to cost me anything, I recieved a bill for almost R3000. I cant afford that, so they suspended my account. Its been more than 1 week, waiting for manager to approve credit request
Helpful (0)
Replies (50)0
Replies (50)
Webafrica's replyOfficial
10 Mar 2026, 12:25Hi Natania, thank you for sharing your experience. We completely understand how stressful and frustrating this situation must be, especially since the upgrade was not supposed to incur additional costs. We want to assure you that your case is currently with our complaints team, who are carefully reviewing your credit request. The team is actively following up to ensure your account is corrected and the credit is app**** as quickly as possible. We appreciate your patience while this is being resolved and want you to know that we are committed to keeping you informed every step of the way. U^
Webafrica's reply10 Mar 2026, 12:25
Official
Hi Natania, thank you for sharing your experience. We completely understand how stressful and frustrating this situation must be, especially since the upgrade was not supposed to incur additional costs. We want to assure you that your case is currently with our complaints team, who are carefully reviewing your credit request. The team is actively following up to ensure your account is corrected and the credit is app**** as quickly as possible. We appreciate your patience while this is being resolved and want you to know that we are committed to keeping you informed every step of the way. U^
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Natania N's updateReviewer Update
10 Mar 2026, 12:42Unfortunately I am fed up.
How many calls later, queries that have been logged, blah blah.
Webafrica is doing everything but keeping me informed.
I have spoken to over 7 agents, and everytime they have another reason for the incorrect billing.
They should take accountability for their mistakes.
Cause now, Im without Internet. My kid is in the middle of exams. She is doing online schooling. I cant afford to buy anymore data bundles.
Webafrica calls it a credit request.
I call BS.
I refuse to pay for
upgrading fee,
Cancelation fee,
2 services, and for the time I dont have wifi!!
How many calls later, queries that have been logged, blah blah.
Webafrica is doing everything but keeping me informed.
I have spoken to over 7 agents, and everytime they have another reason for the incorrect billing.
They should take accountability for their mistakes.
Cause now, Im without Internet. My kid is in the middle of exams. She is doing online schooling. I cant afford to buy anymore data bundles.
Webafrica calls it a credit request.
I call BS.
I refuse to pay for
upgrading fee,
Cancelation fee,
2 services, and for the time I dont have wifi!!
NN
Natania N's update10 Mar 2026, 12:42
Reviewer Update
Unfortunately I am fed up.
How many calls later, queries that have been logged, blah blah.
Webafrica is doing everything but keeping me informed.
I have spoken to over 7 agents, and everytime they have another reason for the incorrect billing.
They should take accountability for their mistakes.
Cause now, Im without Internet. My kid is in the middle of exams. She is doing online schooling. I cant afford to buy anymore data bundles.
Webafrica calls it a credit request.
I call BS.
I refuse to pay for
upgrading fee,
Cancelation fee,
2 services, and for the time I dont have wifi!!
How many calls later, queries that have been logged, blah blah.
Webafrica is doing everything but keeping me informed.
I have spoken to over 7 agents, and everytime they have another reason for the incorrect billing.
They should take accountability for their mistakes.
Cause now, Im without Internet. My kid is in the middle of exams. She is doing online schooling. I cant afford to buy anymore data bundles.
Webafrica calls it a credit request.
I call BS.
I refuse to pay for
upgrading fee,
Cancelation fee,
2 services, and for the time I dont have wifi!!
Webafrica's replyOfficial
10 Mar 2026, 12:53Hi Natania, we completely understand how frustrating and exhausting this experience has been, especially with your child relying on the internet for online schooling. Being without WiFi while dealing with repeated billing issues is unacceptable, and your concerns are completely valid. Your account, billing, and refund requests are being prioritised, and the team is actively working to correct any errors and restore your service as soon as possible. We recognise the delays you’ve faced and the repeated explanations that didn’t resolve the issue, this is not the experience we aim to provide. Please be assured that your case is being personally tracked, and we will keep you updated at every step to ensure you are never left in the dark again. U^
Webafrica's reply10 Mar 2026, 12:53
Official
Hi Natania, we completely understand how frustrating and exhausting this experience has been, especially with your child relying on the internet for online schooling. Being without WiFi while dealing with repeated billing issues is unacceptable, and your concerns are completely valid. Your account, billing, and refund requests are being prioritised, and the team is actively working to correct any errors and restore your service as soon as possible. We recognise the delays you’ve faced and the repeated explanations that didn’t resolve the issue, this is not the experience we aim to provide. Please be assured that your case is being personally tracked, and we will keep you updated at every step to ensure you are never left in the dark again. U^
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Natania N's updateReviewer Update
10 Mar 2026, 13:02Reactivate my service, im the meantime.
How long can this possibly take.
I mean, since Dec?
Come on!!
How long can this possibly take.
I mean, since Dec?
Come on!!
NN
Natania N's update10 Mar 2026, 13:02
Reviewer Update
Reactivate my service, im the meantime.
How long can this possibly take.
I mean, since Dec?
Come on!!
How long can this possibly take.
I mean, since Dec?
Come on!!
Webafrica's replyOfficial
10 Mar 2026, 13:08Hi Natania, we get how frustrating this situation must be, especially considering how long this has been ongoing since December.Your case has been escalated and marked as urgent, and the team is actively working on reactivating your service as quickly as possible while the matter is being resolved.We appreciate how important it is for you to have your connection restored, and we’ll provide an update as soon as there is progress. U^
Webafrica's reply10 Mar 2026, 13:08
Official
Hi Natania, we get how frustrating this situation must be, especially considering how long this has been ongoing since December.Your case has been escalated and marked as urgent, and the team is actively working on reactivating your service as quickly as possible while the matter is being resolved.We appreciate how important it is for you to have your connection restored, and we’ll provide an update as soon as there is progress. U^
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Natania N's updateReviewer Update
10 Mar 2026, 17:064hours later?
Still no response?
Actively doing a great job🏆
Still no response?
Actively doing a great job🏆
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Natania N's update10 Mar 2026, 17:06
Reviewer Update
4hours later?
Still no response?
Actively doing a great job🏆
Still no response?
Actively doing a great job🏆
Webafrica's replyOfficial
10 Mar 2026, 17:10Hi Natania, thank you for your feedback and for your patience. We understand the importance of a timely response and are actively following up on your query. We’re working to provide an update as quickly as possible. U^
Webafrica's reply10 Mar 2026, 17:10
Official
Hi Natania, thank you for your feedback and for your patience. We understand the importance of a timely response and are actively following up on your query. We’re working to provide an update as quickly as possible. U^
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Natania N's updateReviewer Update
10 Mar 2026, 17:36Since January👍🏼
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Natania N's update10 Mar 2026, 17:36
Reviewer Update
Since January👍🏼
Webafrica's replyOfficial
11 Mar 2026, 09:50Hi Natania, we truly appreciate your patience throughout this time. Please be assured that your query is still being actively monitored, and the team is following up to provide an update as soon as possible.We know how important a timely resolution is, and your feedback has been noted to help improve the support experience for all our clients. T^
Webafrica's reply11 Mar 2026, 09:50
Official
Hi Natania, we truly appreciate your patience throughout this time. Please be assured that your query is still being actively monitored, and the team is following up to provide an update as soon as possible.We know how important a timely resolution is, and your feedback has been noted to help improve the support experience for all our clients. T^
NN
Natania N's updateReviewer Update
11 Mar 2026, 16:24If your team still needs more time to monitor, it might be time to make some changes,
to your team, because it REALLY does not aquire this much time to send feedback.
Im more than happy to assist them by showing them the mistakes on my account.
After I requested 3 call backs from the manager , I am still waiting for someone to get back to me.
The response Im getting here is way more than the response on my query.
##########PLEASE TAKE NOTE###########
If my service is not reconnected within the hour, I WILL be closing my account.
I refuse to be a part of this any longer.
I have been more than patient.
to your team, because it REALLY does not aquire this much time to send feedback.
Im more than happy to assist them by showing them the mistakes on my account.
After I requested 3 call backs from the manager , I am still waiting for someone to get back to me.
The response Im getting here is way more than the response on my query.
##########PLEASE TAKE NOTE###########
If my service is not reconnected within the hour, I WILL be closing my account.
I refuse to be a part of this any longer.
I have been more than patient.
NN
Natania N's update11 Mar 2026, 16:24
Reviewer Update
If your team still needs more time to monitor, it might be time to make some changes,
to your team, because it REALLY does not aquire this much time to send feedback.
Im more than happy to assist them by showing them the mistakes on my account.
After I requested 3 call backs from the manager , I am still waiting for someone to get back to me.
The response Im getting here is way more than the response on my query.
##########PLEASE TAKE NOTE###########
If my service is not reconnected within the hour, I WILL be closing my account.
I refuse to be a part of this any longer.
I have been more than patient.
to your team, because it REALLY does not aquire this much time to send feedback.
Im more than happy to assist them by showing them the mistakes on my account.
After I requested 3 call backs from the manager , I am still waiting for someone to get back to me.
The response Im getting here is way more than the response on my query.
##########PLEASE TAKE NOTE###########
If my service is not reconnected within the hour, I WILL be closing my account.
I refuse to be a part of this any longer.
I have been more than patient.
Webafrica's replyOfficial
11 Mar 2026, 16:55Hi Natania. Thank you for your message and for sharing your experience so openly. We completely recognise how exhausting this ongoing situation must be, especially after waiting patiently and requesting multiple callbacks without the response you expected.
Please be assured that we’ll follow up with the relevant team regarding your case so they are aware of your concerns and can review your account.
We value your feedback and your patience throughout this process, and it has been noted to help improve how we support our clients. T^
Please be assured that we’ll follow up with the relevant team regarding your case so they are aware of your concerns and can review your account.
We value your feedback and your patience throughout this process, and it has been noted to help improve how we support our clients. T^
Webafrica's reply11 Mar 2026, 16:55
Official
Hi Natania. Thank you for your message and for sharing your experience so openly. We completely recognise how exhausting this ongoing situation must be, especially after waiting patiently and requesting multiple callbacks without the response you expected.
Please be assured that we’ll follow up with the relevant team regarding your case so they are aware of your concerns and can review your account.
We value your feedback and your patience throughout this process, and it has been noted to help improve how we support our clients. T^
Please be assured that we’ll follow up with the relevant team regarding your case so they are aware of your concerns and can review your account.
We value your feedback and your patience throughout this process, and it has been noted to help improve how we support our clients. T^
NN
Natania N's updateReviewer Update
11 Mar 2026, 17:35I was under the impression that thet were busy with the account..
But enough, I am really fedup
But enough, I am really fedup
NN
Natania N's update11 Mar 2026, 17:35
Reviewer Update
I was under the impression that thet were busy with the account..
But enough, I am really fedup
But enough, I am really fedup
NN
Natania N's updateReviewer Update
11 Mar 2026, 19:52Thank you.
You should be Promoted to Manager
You should be Promoted to Manager
NN
Natania N's update11 Mar 2026, 19:52
Reviewer Update
Thank you.
You should be Promoted to Manager
You should be Promoted to Manager
Webafrica's replyOfficial
12 Mar 2026, 08:11You're welcome.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply12 Mar 2026, 08:11
Official
You're welcome.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
NN
Natania N's updateReviewer Update
01 Apr 2026, 09:09Hi there
Im sending this in advance, because I know whats coming next.
Every month since Jan, my service was reactivated, and you guys assured me each time that my incorrect billing is sorted out, but its not.
Noone solved/cleared the incorrect billing. I even received an account which stated it was cleared, but come month end when I want to pay, the amount still shows on my account.
They are going to suspend my account again.
Would you please take a look at my account?
Im sending this in advance, because I know whats coming next.
Every month since Jan, my service was reactivated, and you guys assured me each time that my incorrect billing is sorted out, but its not.
Noone solved/cleared the incorrect billing. I even received an account which stated it was cleared, but come month end when I want to pay, the amount still shows on my account.
They are going to suspend my account again.
Would you please take a look at my account?
NN
Natania N's update01 Apr 2026, 09:09
Reviewer Update
Hi there
Im sending this in advance, because I know whats coming next.
Every month since Jan, my service was reactivated, and you guys assured me each time that my incorrect billing is sorted out, but its not.
Noone solved/cleared the incorrect billing. I even received an account which stated it was cleared, but come month end when I want to pay, the amount still shows on my account.
They are going to suspend my account again.
Would you please take a look at my account?
Im sending this in advance, because I know whats coming next.
Every month since Jan, my service was reactivated, and you guys assured me each time that my incorrect billing is sorted out, but its not.
Noone solved/cleared the incorrect billing. I even received an account which stated it was cleared, but come month end when I want to pay, the amount still shows on my account.
They are going to suspend my account again.
Would you please take a look at my account?
Webafrica's replyOfficial
01 Apr 2026, 10:24Hi Natania, we completely understand how frustrating this ongoing situation must be, having to deal with repeated billing issues and the risk of service suspension is far from the experience you should expect. We want to assure you that your case has been escalated to our Complaints team, who will review your account thoroughly and work on resolving the incorrect billing once and for all. They will investigate why previous corrections didn’t reflect and ensure the issue is addressed properly. We appreciate your patience while this is being handled and will keep a close eye on the progress to make sure you receive clear feedback and resolution as quickly as possible. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Apr 2026, 10:24
Official
Hi Natania, we completely understand how frustrating this ongoing situation must be, having to deal with repeated billing issues and the risk of service suspension is far from the experience you should expect. We want to assure you that your case has been escalated to our Complaints team, who will review your account thoroughly and work on resolving the incorrect billing once and for all. They will investigate why previous corrections didn’t reflect and ensure the issue is addressed properly. We appreciate your patience while this is being handled and will keep a close eye on the progress to make sure you receive clear feedback and resolution as quickly as possible. Warm regards,
Webafrica Crew
Webafrica Crew
NN
Natania N's updateReviewer Update
01 Apr 2026, 13:48Im just letting you know. Im not going to go through this again.if my service gets suspended again, while your team is busy resolving their mistakes, you can Cancel my service.
Ive been patient enough
Ive been patient enough
NN
Natania N's update01 Apr 2026, 13:48
Reviewer Update
Im just letting you know. Im not going to go through this again.if my service gets suspended again, while your team is busy resolving their mistakes, you can Cancel my service.
Ive been patient enough
Ive been patient enough
Webafrica's replyOfficial
01 Apr 2026, 13:55Hi Natania, we completely understand your frustration, dealing with repeated billing issues and the risk of service suspension is understandably exhausting. Please be assured that your case is currently with our Finance Team, who are reviewing your account thoroughly to correct the previous errors and ensure your billing is accurate. We encourage giving them the opportunity to resolve the issue so your service can continue without further disruption. We truly appreciate the patience you’ve shown so far and will keep a close eye on the progress to make sure you receive clear feedback and a resolution as soon as possible. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Apr 2026, 13:55
Official
Hi Natania, we completely understand your frustration, dealing with repeated billing issues and the risk of service suspension is understandably exhausting. Please be assured that your case is currently with our Finance Team, who are reviewing your account thoroughly to correct the previous errors and ensure your billing is accurate. We encourage giving them the opportunity to resolve the issue so your service can continue without further disruption. We truly appreciate the patience you’ve shown so far and will keep a close eye on the progress to make sure you receive clear feedback and a resolution as soon as possible. Warm regards,
Webafrica Crew
Webafrica Crew
NN
Natania N's updateReviewer Update
01 Apr 2026, 15:15And in the meantime, they keep on trying to deduct the debit order.
NN
Natania N's update01 Apr 2026, 15:15
Reviewer Update
And in the meantime, they keep on trying to deduct the debit order.
Webafrica's replyOfficial
01 Apr 2026, 16:18Hi Natania, we understand how important this matter is and want to assure you that our Finance team is actively working on it. We appreciate your patience while we continue to address your concern. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Apr 2026, 16:18
Official
Hi Natania, we understand how important this matter is and want to assure you that our Finance team is actively working on it. We appreciate your patience while we continue to address your concern. Warm regards,
Webafrica Crew
Webafrica Crew
NN
Natania N's updateReviewer Update
01 Apr 2026, 17:26I suggest your that your finance team stop the payment, until its sorted out.
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Natania N's update01 Apr 2026, 17:26
Reviewer Update
I suggest your that your finance team stop the payment, until its sorted out.
Webafrica's replyOfficial
02 Apr 2026, 10:06 Hi Natania
Our billing system is entirely automated. We have logged a follow up with the team and will continue to be here for you for any updates.
Warm regards,
Webafrica Crew
Our billing system is entirely automated. We have logged a follow up with the team and will continue to be here for you for any updates.
Warm regards,
Webafrica Crew
Webafrica's reply02 Apr 2026, 10:06
Official
Hi Natania
Our billing system is entirely automated. We have logged a follow up with the team and will continue to be here for you for any updates.
Warm regards,
Webafrica Crew
Our billing system is entirely automated. We have logged a follow up with the team and will continue to be here for you for any updates.
Warm regards,
Webafrica Crew
NN
Natania N's updateReviewer Update
02 Apr 2026, 15:16Hey!!!
So guess what, my account has been suspended!!
Yet again, I suggest you get it activated ASAP please...
And told you yesterday, for as long as your team is actively busy sorting it out, ITS GONNA HAPPEN AGAIN!!!
So guess what, my account has been suspended!!
Yet again, I suggest you get it activated ASAP please...
And told you yesterday, for as long as your team is actively busy sorting it out, ITS GONNA HAPPEN AGAIN!!!
NN
Natania N's update02 Apr 2026, 15:16
Reviewer Update
Hey!!!
So guess what, my account has been suspended!!
Yet again, I suggest you get it activated ASAP please...
And told you yesterday, for as long as your team is actively busy sorting it out, ITS GONNA HAPPEN AGAIN!!!
So guess what, my account has been suspended!!
Yet again, I suggest you get it activated ASAP please...
And told you yesterday, for as long as your team is actively busy sorting it out, ITS GONNA HAPPEN AGAIN!!!
Webafrica's replyOfficial
02 Apr 2026, 15:20 Hi Natania
We are truly sorry for the inconvenience and have flagged this matter with our Collection team directly. We have requested the call you to further advise ASAP.
Warm regards,
Webafrica Crew
We are truly sorry for the inconvenience and have flagged this matter with our Collection team directly. We have requested the call you to further advise ASAP.
Warm regards,
Webafrica Crew
Webafrica's reply02 Apr 2026, 15:20
Official
Hi Natania
We are truly sorry for the inconvenience and have flagged this matter with our Collection team directly. We have requested the call you to further advise ASAP.
Warm regards,
Webafrica Crew
We are truly sorry for the inconvenience and have flagged this matter with our Collection team directly. We have requested the call you to further advise ASAP.
Warm regards,
Webafrica Crew
NN
Natania N's updateReviewer Update
02 Apr 2026, 15:30Much appreciated.
Thank you
Thank you
NN
Natania N's update02 Apr 2026, 15:30
Reviewer Update
Much appreciated.
Thank you
Thank you
Webafrica's replyOfficial
02 Apr 2026, 16:16Hi Natania
You`re welcome.
Warm regards,
Webafrica Crew
You`re welcome.
Warm regards,
Webafrica Crew
Webafrica's reply02 Apr 2026, 16:16
Official
Hi Natania
You`re welcome.
Warm regards,
Webafrica Crew
You`re welcome.
Warm regards,
Webafrica Crew
NN
Natania N's updateReviewer Update
02 Apr 2026, 17:18Please just get my account activated.
Its long weekend
Its long weekend
NN
Natania N's update02 Apr 2026, 17:18
Reviewer Update
Please just get my account activated.
Its long weekend
Its long weekend
NN
Natania N's updateReviewer Update
04 Apr 2026, 09:24SWITCH MY ACCOUNT BACK ON PLEASE!!
I am already busy looking for the next steps to take regarding this matter.
I told you I AM FED UP!
I am already busy looking for the next steps to take regarding this matter.
I told you I AM FED UP!
NN
Natania N's update04 Apr 2026, 09:24
Reviewer Update
SWITCH MY ACCOUNT BACK ON PLEASE!!
I am already busy looking for the next steps to take regarding this matter.
I told you I AM FED UP!
I am already busy looking for the next steps to take regarding this matter.
I told you I AM FED UP!
NN
Natania N's updateReviewer Update
07 Apr 2026, 10:08Dearest Webafrica
Since your team is still actively working on my account, Im asking you nicely. Please reactivate my service, at least until we can come to a conclusion.
I am also still waiting for a response from the complaints department, as noone is getting back to me.
THIS IS TOTALLY UNACCEPTABLE
My child has started online school today. if her school work is starting to take a toll because of this, there is gonna be other troubles.
You are causing me more costs on airtime, which I cannot afford.
Please get my service activated NOW
Since your team is still actively working on my account, Im asking you nicely. Please reactivate my service, at least until we can come to a conclusion.
I am also still waiting for a response from the complaints department, as noone is getting back to me.
THIS IS TOTALLY UNACCEPTABLE
My child has started online school today. if her school work is starting to take a toll because of this, there is gonna be other troubles.
You are causing me more costs on airtime, which I cannot afford.
Please get my service activated NOW
NN
Natania N's update07 Apr 2026, 10:08
Reviewer Update
Dearest Webafrica
Since your team is still actively working on my account, Im asking you nicely. Please reactivate my service, at least until we can come to a conclusion.
I am also still waiting for a response from the complaints department, as noone is getting back to me.
THIS IS TOTALLY UNACCEPTABLE
My child has started online school today. if her school work is starting to take a toll because of this, there is gonna be other troubles.
You are causing me more costs on airtime, which I cannot afford.
Please get my service activated NOW
Since your team is still actively working on my account, Im asking you nicely. Please reactivate my service, at least until we can come to a conclusion.
I am also still waiting for a response from the complaints department, as noone is getting back to me.
THIS IS TOTALLY UNACCEPTABLE
My child has started online school today. if her school work is starting to take a toll because of this, there is gonna be other troubles.
You are causing me more costs on airtime, which I cannot afford.
Please get my service activated NOW
Webafrica's replyOfficial
07 Apr 2026, 10:15Hi Natania, we completely understand how frustrating and urgent this situation is, being left without your service and feeling like you’ve run out of options is understandably upsetting.Please be assured that our complaints team is actively working on your case to get your account switched back on as quickly as possible. We are taking ownership of this and following through until it is fully resolved, so you don’t have to keep chasing updates.We appreciate your patience while the team finalises the necessary actions, and we’ll make sure you’re updated as soon as your account is reinstated.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply07 Apr 2026, 10:15
Official
Hi Natania, we completely understand how frustrating and urgent this situation is, being left without your service and feeling like you’ve run out of options is understandably upsetting.Please be assured that our complaints team is actively working on your case to get your account switched back on as quickly as possible. We are taking ownership of this and following through until it is fully resolved, so you don’t have to keep chasing updates.We appreciate your patience while the team finalises the necessary actions, and we’ll make sure you’re updated as soon as your account is reinstated.Warm regards,
Webafrica Crew
Webafrica Crew
NN
Natania N's updateReviewer Update
07 Apr 2026, 14:07Take ownership and Switch it back on please, nOW!!
NN
Natania N's update07 Apr 2026, 14:07
Reviewer Update
Take ownership and Switch it back on please, nOW!!
NN
Natania N's updateReviewer Update
07 Apr 2026, 14:09Before the end of today please
NN
Natania N's update07 Apr 2026, 14:09
Reviewer Update
Before the end of today please
Webafrica's replyOfficial
07 Apr 2026, 15:17Hi Natania, we completely understand your frustration and urgency regarding this matter. Please be assured that we’ve requested our team to look into your case and provide an update as soon as possible. We’re actively monitoring this to ensure you receive clear information and that the next steps are communicated promptly. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply07 Apr 2026, 15:17
Official
Hi Natania, we completely understand your frustration and urgency regarding this matter. Please be assured that we’ve requested our team to look into your case and provide an update as soon as possible. We’re actively monitoring this to ensure you receive clear information and that the next steps are communicated promptly. Warm regards,
Webafrica Crew
Webafrica Crew
NN
Natania N's updateReviewer Update
07 Apr 2026, 15:23You keep saying that for a month now!! But nothing changes, except for the amount on my account. Which I refuse to pay for something that Im not using.
I hate this!!!
I hate this!!!
NN
Natania N's update07 Apr 2026, 15:23
Reviewer Update
You keep saying that for a month now!! But nothing changes, except for the amount on my account. Which I refuse to pay for something that Im not using.
I hate this!!!
I hate this!!!
Webafrica's replyOfficial
07 Apr 2026, 15:40 Hello Natania.
We are truly sorry for the time taken to get this matter resolved. We have reached out to our collections teams who deal with all service suspension queries. They will review the account and call you on *** to discuss the next steps ASAP.
REF# CML95
Warm regards,
Webafrica Crew
We are truly sorry for the time taken to get this matter resolved. We have reached out to our collections teams who deal with all service suspension queries. They will review the account and call you on *** to discuss the next steps ASAP.
REF# CML95
Warm regards,
Webafrica Crew
Webafrica's reply07 Apr 2026, 15:40
Official
Hello Natania.
We are truly sorry for the time taken to get this matter resolved. We have reached out to our collections teams who deal with all service suspension queries. They will review the account and call you on *** to discuss the next steps ASAP.
REF# CML95
Warm regards,
Webafrica Crew
We are truly sorry for the time taken to get this matter resolved. We have reached out to our collections teams who deal with all service suspension queries. They will review the account and call you on *** to discuss the next steps ASAP.
REF# CML95
Warm regards,
Webafrica Crew
NN
Natania N's updateReviewer Update
07 Apr 2026, 15:54Thanks for myaking my details public
NN
Natania N's update07 Apr 2026, 15:54
Reviewer Update
Thanks for myaking my details public
NN
I will only be able to pay R2000 at the end of the month.
Please could you just reactivate my service in the meantime? As I explained, my child is doing online school, and she really cant afford to get affected by this.
Ill take responsibility for the account, but mainly its both our faults that it came to this.
Im asking you very kindly, please reactivate my service.
Kind regardsNatania
Natania N's updateReviewer Update
07 Apr 2026, 16:42I will only be able to pay R2000 at the end of the month.
Please could you just reactivate my service in the meantime? As I explained, my child is doing online school, and she really cant afford to get affected by this.
Ill take responsibility for the account, but mainly its both our faults that it came to this.
Im asking you very kindly, please reactivate my service.
Kind regardsNatania
NN
Natania N's update07 Apr 2026, 16:42
Reviewer Update
I will only be able to pay R2000 at the end of the month.
Please could you just reactivate my service in the meantime? As I explained, my child is doing online school, and she really cant afford to get affected by this.
Ill take responsibility for the account, but mainly its both our faults that it came to this.
Im asking you very kindly, please reactivate my service.
Kind regardsNatania
Webafrica's replyOfficial
07 Apr 2026, 16:55Hi Nataia,
We can hear how important this is, especially with your child relying on the service for online schooling. That kind of disruption isn’t easy to manage, and your situation is completely understood.Your request has now been escalated to our billing team so they can review the account and assess the possibility of reactivation while your payment arrangement is in place. They’ll take your circumstances into consideration and work towards the best possible outcome.In the meantime, if there are any updates or additional details that could support your request, feel free to share them, it can help speed things up on their side. We’ll keep a close eye on this to ensure it’s followed through.Warm regards,
Webafrica Crew
We can hear how important this is, especially with your child relying on the service for online schooling. That kind of disruption isn’t easy to manage, and your situation is completely understood.Your request has now been escalated to our billing team so they can review the account and assess the possibility of reactivation while your payment arrangement is in place. They’ll take your circumstances into consideration and work towards the best possible outcome.In the meantime, if there are any updates or additional details that could support your request, feel free to share them, it can help speed things up on their side. We’ll keep a close eye on this to ensure it’s followed through.Warm regards,
Webafrica Crew
Webafrica's reply07 Apr 2026, 16:55
Official
Hi Nataia,
We can hear how important this is, especially with your child relying on the service for online schooling. That kind of disruption isn’t easy to manage, and your situation is completely understood.Your request has now been escalated to our billing team so they can review the account and assess the possibility of reactivation while your payment arrangement is in place. They’ll take your circumstances into consideration and work towards the best possible outcome.In the meantime, if there are any updates or additional details that could support your request, feel free to share them, it can help speed things up on their side. We’ll keep a close eye on this to ensure it’s followed through.Warm regards,
Webafrica Crew
We can hear how important this is, especially with your child relying on the service for online schooling. That kind of disruption isn’t easy to manage, and your situation is completely understood.Your request has now been escalated to our billing team so they can review the account and assess the possibility of reactivation while your payment arrangement is in place. They’ll take your circumstances into consideration and work towards the best possible outcome.In the meantime, if there are any updates or additional details that could support your request, feel free to share them, it can help speed things up on their side. We’ll keep a close eye on this to ensure it’s followed through.Warm regards,
Webafrica Crew
NN
Natania N's updateReviewer Update
10 Apr 2026, 11:48I can only pay the amount you want me to pay at the end of the month, beforr they activate my service again. Until then my service is suspended, but then you want me to pay for something that I didnt use.
Im asking you kindly, please reactivate my service, otherwise I refuse to take responsibility for my account at the end of the month
Im asking you kindly, please reactivate my service, otherwise I refuse to take responsibility for my account at the end of the month
NN
Natania N's update10 Apr 2026, 11:48
Reviewer Update
I can only pay the amount you want me to pay at the end of the month, beforr they activate my service again. Until then my service is suspended, but then you want me to pay for something that I didnt use.
Im asking you kindly, please reactivate my service, otherwise I refuse to take responsibility for my account at the end of the month
Im asking you kindly, please reactivate my service, otherwise I refuse to take responsibility for my account at the end of the month
Webafrica's replyOfficial
10 Apr 2026, 12:20Hello Natania,
We understand your frustration regarding the suspension and the concern about being billed while your service is inactive. This is not the experience we aim to provide when it comes to billing clarity and service continuity.
We have reached out to our Collections Team, who handle all service suspension queries, to urgently review your account and contact you directly to discuss the situation and next steps.
If you need any further assistance, please feel free to send a direct message on Hello Peter with a brief description of your query, and the team will be happy to help.
Warm regards,
Webafrica Crew
We understand your frustration regarding the suspension and the concern about being billed while your service is inactive. This is not the experience we aim to provide when it comes to billing clarity and service continuity.
We have reached out to our Collections Team, who handle all service suspension queries, to urgently review your account and contact you directly to discuss the situation and next steps.
If you need any further assistance, please feel free to send a direct message on Hello Peter with a brief description of your query, and the team will be happy to help.
Warm regards,
Webafrica Crew
Webafrica's reply10 Apr 2026, 12:20
Official
Hello Natania,
We understand your frustration regarding the suspension and the concern about being billed while your service is inactive. This is not the experience we aim to provide when it comes to billing clarity and service continuity.
We have reached out to our Collections Team, who handle all service suspension queries, to urgently review your account and contact you directly to discuss the situation and next steps.
If you need any further assistance, please feel free to send a direct message on Hello Peter with a brief description of your query, and the team will be happy to help.
Warm regards,
Webafrica Crew
We understand your frustration regarding the suspension and the concern about being billed while your service is inactive. This is not the experience we aim to provide when it comes to billing clarity and service continuity.
We have reached out to our Collections Team, who handle all service suspension queries, to urgently review your account and contact you directly to discuss the situation and next steps.
If you need any further assistance, please feel free to send a direct message on Hello Peter with a brief description of your query, and the team will be happy to help.
Warm regards,
Webafrica Crew
NN
Natania N's updateReviewer Update
10 Apr 2026, 12:36Im not explaining my situation again!
Ive been doing it for the past 4 months trying to deal in *********** people.
You cannot accommodate me after your mistake, but I must be responsible for the amount while I did not have Internet?
While you were figuring out your mistakes.
Its simple, reactivate my service now, I will take responsibility of account at the end of the month.
Dont reactivate it, cancel my service.
And then I also dont care what happens to my account, and Ill be looking for another service provider who knows how to updgrade a service.
Have a nice day
Ive been doing it for the past 4 months trying to deal in *********** people.
You cannot accommodate me after your mistake, but I must be responsible for the amount while I did not have Internet?
While you were figuring out your mistakes.
Its simple, reactivate my service now, I will take responsibility of account at the end of the month.
Dont reactivate it, cancel my service.
And then I also dont care what happens to my account, and Ill be looking for another service provider who knows how to updgrade a service.
Have a nice day
NN
Natania N's update10 Apr 2026, 12:36
Reviewer Update
Im not explaining my situation again!
Ive been doing it for the past 4 months trying to deal in *********** people.
You cannot accommodate me after your mistake, but I must be responsible for the amount while I did not have Internet?
While you were figuring out your mistakes.
Its simple, reactivate my service now, I will take responsibility of account at the end of the month.
Dont reactivate it, cancel my service.
And then I also dont care what happens to my account, and Ill be looking for another service provider who knows how to updgrade a service.
Have a nice day
Ive been doing it for the past 4 months trying to deal in *********** people.
You cannot accommodate me after your mistake, but I must be responsible for the amount while I did not have Internet?
While you were figuring out your mistakes.
Its simple, reactivate my service now, I will take responsibility of account at the end of the month.
Dont reactivate it, cancel my service.
And then I also dont care what happens to my account, and Ill be looking for another service provider who knows how to updgrade a service.
Have a nice day
Webafrica's replyOfficial
10 Apr 2026, 14:39Hello Natania,
We understand how exhausting and frustrating this situation has been, especially after having to explain your experience multiple times over the past few months without getting the outcome you were hoping for. We can see how this has reached a point where you just want a clear and immediate resolution. This is not the experience we aim to provide.
To move this forward, our Collections Team will need to reach out to you directly to review the account and assist further before the service can be reactivated. They are best placed to go through the details with you and confirm the available options.
If you need any further assistance in the meantime, please feel free to send us a direct message on Hello Peter, and the team will be happy to help.
Warm regards,
Webafrica Crew
We understand how exhausting and frustrating this situation has been, especially after having to explain your experience multiple times over the past few months without getting the outcome you were hoping for. We can see how this has reached a point where you just want a clear and immediate resolution. This is not the experience we aim to provide.
To move this forward, our Collections Team will need to reach out to you directly to review the account and assist further before the service can be reactivated. They are best placed to go through the details with you and confirm the available options.
If you need any further assistance in the meantime, please feel free to send us a direct message on Hello Peter, and the team will be happy to help.
Warm regards,
Webafrica Crew
Webafrica's reply10 Apr 2026, 14:39
Official
Hello Natania,
We understand how exhausting and frustrating this situation has been, especially after having to explain your experience multiple times over the past few months without getting the outcome you were hoping for. We can see how this has reached a point where you just want a clear and immediate resolution. This is not the experience we aim to provide.
To move this forward, our Collections Team will need to reach out to you directly to review the account and assist further before the service can be reactivated. They are best placed to go through the details with you and confirm the available options.
If you need any further assistance in the meantime, please feel free to send us a direct message on Hello Peter, and the team will be happy to help.
Warm regards,
Webafrica Crew
We understand how exhausting and frustrating this situation has been, especially after having to explain your experience multiple times over the past few months without getting the outcome you were hoping for. We can see how this has reached a point where you just want a clear and immediate resolution. This is not the experience we aim to provide.
To move this forward, our Collections Team will need to reach out to you directly to review the account and assist further before the service can be reactivated. They are best placed to go through the details with you and confirm the available options.
If you need any further assistance in the meantime, please feel free to send us a direct message on Hello Peter, and the team will be happy to help.
Warm regards,
Webafrica Crew
NN
Natania N's updateReviewer Update
10 Apr 2026, 16:11I know, and they have. They refuse to help me. I told them that I will only by able to pay month end. The y insist that I pay something before they reactivate it, and I cant. I can only pay month end
NN
Natania N's update10 Apr 2026, 16:11
Reviewer Update
I know, and they have. They refuse to help me. I told them that I will only by able to pay month end. The y insist that I pay something before they reactivate it, and I cant. I can only pay month end
Webafrica's replyOfficial
10 Apr 2026, 16:50Hello Natania,
We have logged a follow-up with the assigned Collections agent who was in touch with you on Tuesday to further review your account. They have been requested to urgently look into the matter and provide you with an update as soon as possible.
If you need any further assistance in the meantime, please feel free to send us a direct message on Hello Peter, and the team will be happy to help.
Warm regards,
Webafrica Crew
We have logged a follow-up with the assigned Collections agent who was in touch with you on Tuesday to further review your account. They have been requested to urgently look into the matter and provide you with an update as soon as possible.
If you need any further assistance in the meantime, please feel free to send us a direct message on Hello Peter, and the team will be happy to help.
Warm regards,
Webafrica Crew
Webafrica's reply10 Apr 2026, 16:50
Official
Hello Natania,
We have logged a follow-up with the assigned Collections agent who was in touch with you on Tuesday to further review your account. They have been requested to urgently look into the matter and provide you with an update as soon as possible.
If you need any further assistance in the meantime, please feel free to send us a direct message on Hello Peter, and the team will be happy to help.
Warm regards,
Webafrica Crew
We have logged a follow-up with the assigned Collections agent who was in touch with you on Tuesday to further review your account. They have been requested to urgently look into the matter and provide you with an update as soon as possible.
If you need any further assistance in the meantime, please feel free to send us a direct message on Hello Peter, and the team will be happy to help.
Warm regards,
Webafrica Crew
NN
Natania N's updateReviewer Update
05 May 2026, 13:56Good day
You can tell your team to stop sending me a bill.
I told you, I refuse to be accountable of it, if this problem is starting to affect my child and her school. And it did!
You can tell your team to stop sending me a bill.
I told you, I refuse to be accountable of it, if this problem is starting to affect my child and her school. And it did!
NN
Natania N's update05 May 2026, 13:56
Reviewer Update
Good day
You can tell your team to stop sending me a bill.
I told you, I refuse to be accountable of it, if this problem is starting to affect my child and her school. And it did!
You can tell your team to stop sending me a bill.
I told you, I refuse to be accountable of it, if this problem is starting to affect my child and her school. And it did!
Webafrica's replyOfficial
05 May 2026, 14:09Hi Natania, we understand your concern, especially given the impact this situation is having on your household. We’ve escalated your query to our Billing team, and they are currently still working on reviewing the account and the billing concern raised. The matter remains active with them for further handling. We’ll share an update with you as soon as there is feedback from the team. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply05 May 2026, 14:09
Official
Hi Natania, we understand your concern, especially given the impact this situation is having on your household. We’ve escalated your query to our Billing team, and they are currently still working on reviewing the account and the billing concern raised. The matter remains active with them for further handling. We’ll share an update with you as soon as there is feedback from the team. Warm regards,
Webafrica Crew
Webafrica Crew
NN
Natania N's updateReviewer Update
05 May 2026, 14:38Thats the thing, the fact that they are STILL busy.
No one is fixing the damn problem, they just keep sending me a bill that is incorrect.
My service has been suspended for over a month now, and they refuse to activate it, not until I settle my bill
No one is fixing the damn problem, they just keep sending me a bill that is incorrect.
My service has been suspended for over a month now, and they refuse to activate it, not until I settle my bill
NN
Natania N's update05 May 2026, 14:38
Reviewer Update
Thats the thing, the fact that they are STILL busy.
No one is fixing the damn problem, they just keep sending me a bill that is incorrect.
My service has been suspended for over a month now, and they refuse to activate it, not until I settle my bill
No one is fixing the damn problem, they just keep sending me a bill that is incorrect.
My service has been suspended for over a month now, and they refuse to activate it, not until I settle my bill
Webafrica's replyOfficial
05 May 2026, 14:53 Hi Natania,We understand your frustration, especially with the service being suspended and the ongoing billing concerns that remain unresolved.We have followed up with the Billing team again and requested that this be attended to urgently due to the length of time the matter has been open and the impact it is having. The team is currently prioritising the review of your account and suspension status to ensure the correct action is taken.We will share feedback with you as soon as there is an update from them.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply05 May 2026, 14:53
Official
Hi Natania,We understand your frustration, especially with the service being suspended and the ongoing billing concerns that remain unresolved.We have followed up with the Billing team again and requested that this be attended to urgently due to the length of time the matter has been open and the impact it is having. The team is currently prioritising the review of your account and suspension status to ensure the correct action is taken.We will share feedback with you as soon as there is an update from them.Warm regards,
Webafrica Crew
Webafrica Crew
NN
Natania N's updateReviewer Update
05 May 2026, 15:20But they are not going to do anything about it.
Before they do anything else, they demand that I pay the outstanding amount. And the amount is incorrect, so I refuse to pay
Before they do anything else, they demand that I pay the outstanding amount. And the amount is incorrect, so I refuse to pay
NN
Natania N's update05 May 2026, 15:20
Reviewer Update
But they are not going to do anything about it.
Before they do anything else, they demand that I pay the outstanding amount. And the amount is incorrect, so I refuse to pay
Before they do anything else, they demand that I pay the outstanding amount. And the amount is incorrect, so I refuse to pay
Webafrica's replyOfficial
05 May 2026, 16:22 Hi Natania, We understand your position and the concern about paying an amount you believe is incorrect, especially while the service remains suspended. Billing is currently reviewing the full account and suspension status together to confirm the correct balance and determine the appropriate way forward. They will advise on the next steps once this assessment is completed. We are continuing to follow up with them to ensure this is progressed and will share feedback with you as soon as it is available. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply05 May 2026, 16:22
Official
Hi Natania, We understand your position and the concern about paying an amount you believe is incorrect, especially while the service remains suspended. Billing is currently reviewing the full account and suspension status together to confirm the correct balance and determine the appropriate way forward. They will advise on the next steps once this assessment is completed. We are continuing to follow up with them to ensure this is progressed and will share feedback with you as soon as it is available. Warm regards,
Webafrica Crew
Webafrica Crew