RS
Raoul S

1 reviews | Active since Oct 2013

08 May 2020, 12:39

Been waiting 4 days for activation! And still waiting!

I've been waiting 4 days for my fibre line to be activated and still nothing!

It has also been extremely difficult to get a straight answer from WebAfrica. I was told by the sales rep it will not take longer than 2 working days. After the 2 days, tech guy on the WhatsApp support tells me again it will take 7 working days (No one was responding to any of my tickets). Not happy with this I send in another ticket, which eventually got a reply stating again that it can take upto 48 hours and that WebAfrica is waiting for SADV to hand them the line. The last respond to my latest ticket again claims 7-14 business days! Stop *****ing me around!

It's now been 96 hours since WebAfrica claimed they submitted the request to SADV!

Whether it's WebAfrica or SADV causing the hold up, I'm paying WebAfrica, which makes this their responsibility to get this sorted out ASAP! Right now I'm just getting a "You'll get it when you get it" vibe from WebAfrica, Meanwhile both my and my girlfriend's work is suffering without internet access!

I do NOT need any installation done! Everything is already setup! Just activate the line! If it is not done by the end of today (8 May), I'll be cancelling the order

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