Been struggling with a speed issue for a month, same generic feedback over and over again and never fixed

Hi Timothy,

We recognise how frustrating it must be to deal with the same connectivity concern over an extended period without reaching a lasting resolution. Having to revisit the issue repeatedly can be particularly disappointing when you’re looking for a clear way forward. It’s encouraging to hear that Neo stood out through the way he assisted you, even though the underlying issue remains unresolved. We’ll make sure his efforts are recognised while also acknowledging that the overall experience has not yet delivered the outcome you needed.We’ll keep working towards more effective, individualised troubleshooting so that persistent issues receive the attention needed to reach a proper resolution, rather than customers having to repeat the same steps.

Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide  (Latest App version: 2.1.14) 

Warm regards,
Webafrica Crew