BECAREFUL - BIGGEST ******* IN SOUTH AFRICA - WEBAFRICA

I requested an Uncapped Fibre package through Webafrica on the 19/05/2021. After 2 weeks a Technician came to my residence. After checking the connectivity at my residence, he said he was unable to complete the installation, and that another Technician will come the following day to complete the installation, and he left. The following day, no one came. I tried to get a hold of someone at Customer Services which is impossible as you only speak either online or to robots. I tried for days, days turned into weeks, and then more than 2 months later, with absolutely no correspondence, no SMS, no email, no phone call, I get an SMS to say that Dawn Wing will be delivering my device?????

Are you for real????? Did you think I was waiting for more than 2 months for the day you would finally pitch up to install my Fibre?

Without a doubt Dawn Wing pitched up, I did not accept delivery of the device. I mean who would? And then a day later, I see that my account is in minus R 810.00.

Webafrica, as hardworking, law abiding citizens of South Africa, we have been through too much with finances and our economy recently. For you to come and ***** peoples money now is not helping the situation.

Please refund the monies you took from my account and come and fetch your cords, or whatever it is that you installed.

I am disgusted by your pathetic and falsified services.

I am 33 years old and have never been ****** in my life, the last thing i want is to be ****** by an *********** Fibre Company.

If this is not resolved, I will take this to the Ombudsman.