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Siyabonga T
1 reviews | Active since Mar 2026
09 Mar 2026, 15:20
Be warned. Web Africa is a ****
Be warned ⚠️ Web Africa is a ****
I bought fibre for R425pm on the webafrica website which includes free installation. In 3 weeks time I was visited by 2 guys from Vuma Tell for pre-installation inspection and they told me the previous owner had a fibre line installed and due to unknown reasons line was cut. They will report to the office and new wires must be installed and Wifi router. Router was delivered by courier (same month) and started to debit more than a double without active /live wire. Wires not even installed and no where to connect a router from. I have made number of attempts for months to get the technician for installation without success. I am paying for a wifi router in the box since October 2025 (5 months) I contacted head office number *** so many times to register my case with no success I ended up disputing all the debit orders but they keep of changing reference number and the amount of debit order and not interested on resolving my case. I am open for all ideas to ease my stress on this case
Helpful (0)
Replies (7)0
Replies (7)
Webafrica's replyOfficial
09 Mar 2026, 16:05Hello Siyabonga. Thank you for sharing your experience with us. We completely understand how stressful and frustrating it must be to have equipment delivered and billing taking place while the fibre line has not yet been installed. Your concerns are important, and we appreciate you bringing this to our attention.We have managed to locate your profile and can confirm that the services on the account are currently suspended. To get the connection fully operational, the suspension will first need to be addressed. Once this has been discussed and resolved, we will reach out to our Vumatel activations team to take a closer look at the order and installation requirements, and they will advise on the best way forward to complete the installation.Please know that we are here to assist you through this process and work toward getting the matter resolved as smoothly as possible. R^
Webafrica's reply09 Mar 2026, 16:05
Official
Hello Siyabonga. Thank you for sharing your experience with us. We completely understand how stressful and frustrating it must be to have equipment delivered and billing taking place while the fibre line has not yet been installed. Your concerns are important, and we appreciate you bringing this to our attention.We have managed to locate your profile and can confirm that the services on the account are currently suspended. To get the connection fully operational, the suspension will first need to be addressed. Once this has been discussed and resolved, we will reach out to our Vumatel activations team to take a closer look at the order and installation requirements, and they will advise on the best way forward to complete the installation.Please know that we are here to assist you through this process and work toward getting the matter resolved as smoothly as possible. R^
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Siyabonga T's updateReviewer Update
01 Jul 2026, 06:19In March 2026, After i written a review. Webafrica agent has phoned me to cancel my account. In May and June they started to bill me again with no explanation. How can you bill a client whom you have no active account with?
I am really looking for assistance to sue this company. My rights as customer have been violated and I am abused
I am really looking for assistance to sue this company. My rights as customer have been violated and I am abused
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Siyabonga T's update01 Jul 2026, 06:19
Reviewer Update
In March 2026, After i written a review. Webafrica agent has phoned me to cancel my account. In May and June they started to bill me again with no explanation. How can you bill a client whom you have no active account with?
I am really looking for assistance to sue this company. My rights as customer have been violated and I am abused
I am really looking for assistance to sue this company. My rights as customer have been violated and I am abused
Webafrica's replyOfficial
01 Jul 2026, 14:31Hi Siyabonga,
Being billed again after having cancelled your account, especially when you’ve already moved to another provider, can understandably feel concerning and unfair. Situations like this can quickly affect trust, particularly when clear explanations have not been provided upfront. Your query has been escalated to the Finance Team so they can review your account in full, including the cancellation timeline and any charges app**** after that point. They will assess the billing history and reach out to you directly via email with a clear explanation and the correct resolution based on their findings.
If you require any further assistance, you’re welcome to keep engaging here and we’ll ensure you receive further support.
Warm regards,
Webafrica Crew
Being billed again after having cancelled your account, especially when you’ve already moved to another provider, can understandably feel concerning and unfair. Situations like this can quickly affect trust, particularly when clear explanations have not been provided upfront. Your query has been escalated to the Finance Team so they can review your account in full, including the cancellation timeline and any charges app**** after that point. They will assess the billing history and reach out to you directly via email with a clear explanation and the correct resolution based on their findings.
If you require any further assistance, you’re welcome to keep engaging here and we’ll ensure you receive further support.
Warm regards,
Webafrica Crew
Webafrica's reply01 Jul 2026, 14:31
Official
Hi Siyabonga,
Being billed again after having cancelled your account, especially when you’ve already moved to another provider, can understandably feel concerning and unfair. Situations like this can quickly affect trust, particularly when clear explanations have not been provided upfront. Your query has been escalated to the Finance Team so they can review your account in full, including the cancellation timeline and any charges app**** after that point. They will assess the billing history and reach out to you directly via email with a clear explanation and the correct resolution based on their findings.
If you require any further assistance, you’re welcome to keep engaging here and we’ll ensure you receive further support.
Warm regards,
Webafrica Crew
Being billed again after having cancelled your account, especially when you’ve already moved to another provider, can understandably feel concerning and unfair. Situations like this can quickly affect trust, particularly when clear explanations have not been provided upfront. Your query has been escalated to the Finance Team so they can review your account in full, including the cancellation timeline and any charges app**** after that point. They will assess the billing history and reach out to you directly via email with a clear explanation and the correct resolution based on their findings.
If you require any further assistance, you’re welcome to keep engaging here and we’ll ensure you receive further support.
Warm regards,
Webafrica Crew
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Siyabonga T's updateReviewer Update
03 Jul 2026, 13:58Allow me to brief about my case. I have requested services from you and you only sent me a router. Installation was never done in my house. You kept on billing me without any Installation for months.
I returned a router and i have a record when you said you won't charge cancelation as the Installation was never done.
I canceled my account with you after you confirmed you have received the router
I have initiated a refund and i was due to process by your account and never received my money back.
You have just started to bill me again. I contacted you to enquire and the reason for billing was not known. Call was escalated and awaited on the phone until my airtime was disconnected.
Please reply to me with better resolution and provide me with the reference number for my record
I returned a router and i have a record when you said you won't charge cancelation as the Installation was never done.
I canceled my account with you after you confirmed you have received the router
I have initiated a refund and i was due to process by your account and never received my money back.
You have just started to bill me again. I contacted you to enquire and the reason for billing was not known. Call was escalated and awaited on the phone until my airtime was disconnected.
Please reply to me with better resolution and provide me with the reference number for my record
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Siyabonga T's update03 Jul 2026, 13:58
Reviewer Update
Allow me to brief about my case. I have requested services from you and you only sent me a router. Installation was never done in my house. You kept on billing me without any Installation for months.
I returned a router and i have a record when you said you won't charge cancelation as the Installation was never done.
I canceled my account with you after you confirmed you have received the router
I have initiated a refund and i was due to process by your account and never received my money back.
You have just started to bill me again. I contacted you to enquire and the reason for billing was not known. Call was escalated and awaited on the phone until my airtime was disconnected.
Please reply to me with better resolution and provide me with the reference number for my record
I returned a router and i have a record when you said you won't charge cancelation as the Installation was never done.
I canceled my account with you after you confirmed you have received the router
I have initiated a refund and i was due to process by your account and never received my money back.
You have just started to bill me again. I contacted you to enquire and the reason for billing was not known. Call was escalated and awaited on the phone until my airtime was disconnected.
Please reply to me with better resolution and provide me with the reference number for my record
Webafrica's replyOfficial
03 Jul 2026, 14:07Hi Siyabonga,Thank you for taking the time to share the full details of your experience.We can confirm that the Finance Team has received your most recent email, which relates to the earlier communication sent on your account. They are currently reviewing the full history, including the cancellation, returned router, and billing activity, and will be responding to you directly with a detailed outcome to address all of your concerns.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply03 Jul 2026, 14:07
Official
Hi Siyabonga,Thank you for taking the time to share the full details of your experience.We can confirm that the Finance Team has received your most recent email, which relates to the earlier communication sent on your account. They are currently reviewing the full history, including the cancellation, returned router, and billing activity, and will be responding to you directly with a detailed outcome to address all of your concerns.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
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Siyabonga T's updateReviewer Update
21 Jul 2026, 09:50Hi, I am still awaiting for response from your Finance team. This issue is still not resolved. You are still billing me and I have not received refund
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Siyabonga T's update21 Jul 2026, 09:50
Reviewer Update
Hi, I am still awaiting for response from your Finance team. This issue is still not resolved. You are still billing me and I have not received refund
Webafrica's replyOfficial
21 Jul 2026, 10:22Hi Siyabonga,
We understand how frustrating it is to still be waiting for feedback regarding your billing concerns and refund query. This is not the experience we aim to provide, and we appreciate your patience while the matter is being reviewed. We've submitted a follow-up request to the Finance Team and asked them to provide you with an update on the status of your query. They will continue reviewing the account and will provide feedback directly once they have completed their assessment.
Warm regards,
Webafrica Crew
We understand how frustrating it is to still be waiting for feedback regarding your billing concerns and refund query. This is not the experience we aim to provide, and we appreciate your patience while the matter is being reviewed. We've submitted a follow-up request to the Finance Team and asked them to provide you with an update on the status of your query. They will continue reviewing the account and will provide feedback directly once they have completed their assessment.
Warm regards,
Webafrica Crew
Webafrica's reply21 Jul 2026, 10:22
Official
Hi Siyabonga,
We understand how frustrating it is to still be waiting for feedback regarding your billing concerns and refund query. This is not the experience we aim to provide, and we appreciate your patience while the matter is being reviewed. We've submitted a follow-up request to the Finance Team and asked them to provide you with an update on the status of your query. They will continue reviewing the account and will provide feedback directly once they have completed their assessment.
Warm regards,
Webafrica Crew
We understand how frustrating it is to still be waiting for feedback regarding your billing concerns and refund query. This is not the experience we aim to provide, and we appreciate your patience while the matter is being reviewed. We've submitted a follow-up request to the Finance Team and asked them to provide you with an update on the status of your query. They will continue reviewing the account and will provide feedback directly once they have completed their assessment.
Warm regards,
Webafrica Crew