1 reviews | Active since Apr 2018
Be warned if you try to cancel.
I am trying to cancel my web africa service. I have no issues with the product and have been with them many years but am emigrating so don’t need it. 1. I cancelled 1st October with one calendar months notice but am told I need to pay until end of November ( I will no longer be in my house). Legally a calendar month starts on the first until the last day of the month so they are breaking the law. 2. They want 999 admin fee to cancel, what on earth is that for if you have been with the company many years. 3. I must return the router at my expense, I accept that even though it means a courier fee as there are only 2 depots in the country and my router is so old it will probably be thrown in the bin. 4. I was on a WhatsApp messaging for over 2 hours with three different people, or it may have been the same person using different names. There was no personal service just repeating the same thing. 5. Reading all the negative comments here I am worried I will be paying them for ever. .
