Be prepared to never find a solution.

The most tedious wifi company I have ever had to deal with. From them not having a contact number to not having actual offices to come and actually lay a complaint.

I ordered fibre with them and made a payment to which I was told it would take 2 to 3 days for them to come install my order. I waited up until the fourth day I sent them a text via the WhatsApp number because they don’t have direct calls. I then asked them how far is my order they told me they cancelled my order because the estate I currently live in does not support the fibre ordered so they had to cancel and they are processing a refund. I then asked them why did they not communicate that with me because I’ve been waiting for the whole week for Wi-Fi I then placed another order with them for just a SIM card and in the meanwhile while I look for a fibre and I said to them the money that I had placed for the original fibre they should transfer it from that account to the new order. Since 7 am until 2 pm. I’ve been going back-and-forth with multiple consultants via the WhatsApp text having to repeat myself multiple times and them not getting it right. I’ve had to agree to multiple debit order mandate so I don’t know if they’re going to deal with my account multiple times. I’m weird to see what is to happen. There’s no resolution. There’s no way forward. They have my money and there is no way forward as to what is going to happen with the Wi-Fi I’ve been transferred from one consultant to the other from billing to sales to cancellations to finance. I just want to know what’s going on if that’s the case they should cancel all my mandates and give me back my money and I’ll figure out from there. This WhatsApp texting is ridiculous.