1 reviews | Active since Apr 2018
Be careful for WebAfrica's "free installation"
After I ordered my fibre line I saw that WebAfrica was running a promotion that will cover the cost of the installation. I automatically assumed that this would apply to me since no work had yet commenced on my fibre installation. If I had known then that I would be charged for my initial fibre order I would have just cancelled my initial order and re-ordered the package on the promotion (which makes no sense at all!!). How could you charge customers for the installation if such an installation commences months AFTER the start of the "free installation" promotion?
I was told by Bithiah in the billing department that it was my responsibility as a customer to cancel and re-order the package on the promotion.
So, take note, if you have ordered fibre BEFORE the promotion, CANCEL and re-order.
Luckily there are plenty of good ISPs out there.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica