Bad Workmanship/Service

I am currently paying R789.00 per month for fibre internet services at the above address. The physical fibre installation at my property is defective, improperly secured, environmentally exposed, and in my view not compliant with reasonable engineering and installation standards. The installation presents a foreseeable risk of service failure. 2. DOCUMENTED DEFECTS The following conditions are visible and supported by photographic evidence: • Fibre cable laid directly on zinc roofing without conduit or protective routing. • Unsupported aerial span without messenger wire or strain-relief hardware. • Excessive sag and wind exposure. • Discolouration consistent with prolonged contact with rust and water runoff. • Broken underground conduit adjacent to gutter outlet. • Likely water and mud ingress into ground-level conduit. • Unsealed wall penetration without proper weatherproof gland. • Improper attachment using cable ties. • Cable dislodged during recent storm and currently hanging from the carport structure. 3. SERVICE INSTABILITY Since moving into the property one year ago: • Recurrent speed degradation. • Periodic disconnections. • Weekly router reboots required. Given the environmental exposure and poor installation, this service issues are consistent with infrastructure vulnerability.

Approximately 80% of my work activities are conducted remotely. Any service interruption materially impacts my income. 4. DEFECTIVE FIBRE INSTALLATION The current service interruptions and technical instability are directly linked to the original fibre installation at the property. It is my position that: • The installation was not executed in accordance with acceptable industry standards. • The workmanship has resulted in unnecessary degradation of service performance. • The present remedial work would not have been necessary had the installation been properly performed from inception. Accordingly, I require that the defective installation be rectified at the cost of the responsible service provider and not at my expense.