Bad unprofessional service

I have been with WebAfrica for 6 months, and I have had more complaints than compliments about their service. This is ongoing and doesn't get better. I spoke about their unprofessionalism, management there doesn't care. This morning, I woke up, and my services were cancelled. I was shocked. I contacted them, and I was told by Jezmei that they cancelled it automatically because of my address on their system. That confused me because the services have been working fine with the address they have, she then asked me to send Proof of Address which I did and she sent for activation, now I am charged a processing fee for an issue which isn't mine. When I ordered the services i spoke to someone who clearly got the address right because they even came to install. If I paid for this processing fee, It means it will happen again and I will always be required to pay these fees. I hate WebAfrica with passion, they have tormented me emotionally, imagine now I am working from home and I hadto buy data when I have fibre, just so I could work. Jezmei went mute on me when I asked questions, Nondumiso did the same. This whatsapp service chat they use is useless because the consultants can just ignore you and frustrate you. Please choose another provider is WebAfrica is your provider. Rather Opensever itself.