Bad support service from Webafrica

Hi, I enjo the internet service provided by webafrica as an isp, on Friday the 25 Feb 2022 my internet line went down after 18h00. Little did I know that webafrica has no support on weekends, I've tried calling. I've used that whatsapp services they had but no response, they need to get rid of the whatsapp service as the Willie-the-bot is annoying as hell. The services on that whatsapp goes round and round in a loop getting no where. I called in this morning 28th Feb 2022. Getting no where, their lines are constantly busy, so my call off 5 minutes didn't get attandeed to, eventually an agent got a hold of me, she tried something with the router, it didn't work, so now I'm told that Vuma will have to sort it out and could take anything up to 72 hrs. I expect to be compensated, why should I pay for a service that is down an entire week